Hitesh Sundrani

About

With a Diploma Masters in Data Science from the International Institute of Information Technology Bangalore and a Bachelor of Commerce in Entrepreneurship from SYMBIOSIS International University, Pune, I bring a robust educational background to my professional endeavors. My experience spans various roles, including Business Development Manager at VeeAR Projects Inc., where I drove IT services and consulting initiatives, achieving 93% of deadlines and significantly growing revenue in the healthcare sector. As a Business Operations Executive at Ziff Davis Performance Marketing, I improved campaign success rates by 15% and enhanced lead conversion rates. At ADP, I managed HR services for Fortune 500 companies, focusing on customer service and business process improvement. Earlier, as a Marketing and Sales Executive at Namo Kitchen Equipment, I increased revenue by 35% through effective marketing and logistics strategies. My expertise lies in data-driven decision-making, stakeholder communication, and strategic business development.

Experience

• Business Development Manager · VeeAR Projects Inc.09-01-2022 – 01-01-2023

  Business Development for the IT services and IT consulting driven by data analytics. Owned business development and met 93% of the deadlines by identifying and mitigating the roadblocks with the stakeholders and the process teams. Acted as a liaison between solutions, consulting, IT and sales teams to understand demand for new features and solutions and with the help of analytics team, derived insights to capture the untapped market. Developed business strategy for global talent solutions to increase penetration into the healthcare sector which resulted in significant revenue growth. Developed a data-driven approach to track, optimize and implement automation solutions for our client, saving them the time and effort of doing the tasks manually. Day-to-day activities also included managing a team, setting and meeting KPI, creating strategies, presentations and campaigns to meet the targets, performance improvement programs.

• Business Operations Executive - HQL · Ziff Davis Performance Marketing08-01-2021 – 09-01-2022

  Operation Management for Marketing campaigns for Software as a Service (SAAS). Bridging the gap. Fostered communication with the stakeholders, clients and marketing analytics team resulting in campaign leads delivery and meeting the objective and deadlines, overall, improving campaign success rate by 15%. Effectively worked with clients in the countries like US (primary), Canada, Australia, New Zealand, United Kingdom, Europe and also the APAC region. Business Process Improvement. Coordinated with the research teams to improve client contact discovery and qualifying prospects via Professional networking sites, like LinkedIn, Zoominfo, data.com, Inside view, Slintel, salesloft, etc., resulting in higher lead conversion rates. Sales and Marketing. Developing lead generation programs and executing effective marketing campaigns. Focused on achieving/exceeding daily/weekly/monthly targets defined for self and team. Converting the right business opportunity/lead to an appointment and routing qualified leads to sales and senior leadership for further development and closures. Data Management. Build and maintain database of customers on CRM like Salesforce and HubSpot.

• Senior Customer Service Representative · ADP12-01-2018 – 05-01-2021

  Managing multiple forefronts for the Fortune 500 companies within the HR domain - Leave, Benefits, Onboarding, Payroll, Insurance coordinator, Worker's comp, W2. Data management. Hands-on experience with CRM like Siebel and data management via in-house tools. Customer Service. Provided customer service to the clients and their employees regarding all the services mentioned above. Inside sales. Coordinating with the data analytics team and upselling additional services to clients by speaking directly to the key decision makers. Reaching out via email and calls to promote various platforms and services and further closing the sales opportunities with the help of the sales team. Operations Management. Coordinating with workforce analytics team to manage on-floor operations to seamlessly provide customer service. Business Process Improvement. Worked closely with the senior leadership on inculcating several ideas backed by data in the business process which resulted in faster resolutions, lesser hold time, higher customer and employee satisfaction.

• Marketing and Sales Executive · Namo kitchen equipment11-01-2016 – 11-01-2018

  Managing marketing and sales operations with a company that specializes in Hotel Kitchen Equipment. Communicated weekly with the stakeholders, marketing team and sales & operations team to make sure that all the business goals are aligned and met. Created and maintained relationship with clients and made site visits to understand the client needs and delivered tailored machinery as per client requirement. Added products to the existing range of products resulting in steady availability of products and improved logistic operations effectively to ensure a faster delivery to the clients and observed an increase in revenue by 35%. Planned and executed multiple marketing campaigns successfully to acquire, engage and retain clients.

Education

• Liverpool John Moores UniversityMasters in Data Science, Generative AI
• International Institute of Information Technology BangaloreDiploma Masters in Data Science, Computer and Information Sciences and Support Services
• SYMBIOSIS International University, PuneBachelor of Commerce - BCom, Entrepreneurship/Entrepreneurial Studies
• Symbiosis College of Arts & Commerce

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