Alex L.

About

With a strong foundation in UX/UI Design from CareerFoundry, I am currently enhancing my skills as an Apprentice at Tech Fleet. My journey in the professional world began at Citi, where I held multiple roles, including Business Risk Analyst, Operations Assistant, and Fraud Specialist from 2017 to 2023. During my tenure at Citi, I developed and implemented procedures, collaborated with cross-functional teams, and led initiatives to improve fraud detection systems. My experience in managing high-value client accounts and advocating for user needs has equipped me with a keen eye for detail and a passion for enhancing user experiences. Now, as I transition into the field of UX/UI Design, I am eager to apply my analytical skills and collaborative spirit to create intuitive and user-friendly designs.

Experience

• Apprentice · Tech Fleet10-01-2024

  As an Apprentice, likely contributed to various projects, gaining hands-on experience and developing skills in a collaborative environment.

• Business Risk Analyst, Operations Assistant, Fraud Specialist · Citi05-01-2017 – 11-01-2023

  As a Business Risk Analyst, developed procedures in alignment with company and local policies, collaborated with cross-functional teams, and led the implementation of updated procedures. As an Operations Assistant, monitored customer activity for fraud, resolved escalated customer inquiries, and led cross-training initiatives. As a Fraud Specialist, managed high-value client accounts, collaborated on system improvements, and advocated for user needs to enhance usability and efficiency in fraud detection systems.

Education

• CareerFoundryUX Design Certification, UX/UI Design
• Florida State College at JacksonvilleSome College, General Studies

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