Ahlam A.

About

Aspiring UX Designer with a diverse background in IT, customer success, and community services. I have a passion for design and enjoy turning ideas into user-friendly digital experiences through thoughtful research, clear wireframing, and effective iteration and testing. Skilled in Figma and exploring AI possibilities, I focus on creativity and a user-centered approach to solve design problems. Experienced in competitive analysis and prototyping, I am excited to work with teams that value innovation and meaningful solutions.

Experience

• Web Experience Designer · Parian Logistics Inc.2024-05-01 – 2024-07-01

  Conducted user research and competitive analysis to refine digital touchpoints, which improved user engagement rates by 25%. Designed intuitive user flows and wireframes for the e-commerce platform, resulting in a 40% increase in conversion rates.

• Translator/Community Services · UNHCR, the UN Refugee Agency2021-01-01 – 2023-10-01

  Facilitated user interviews to bridge communication gaps between organizations and refugee communities. Improved information accessibility and advocated for refugees by identifying systemic barriers and recommending process improvements.

• Customer Success Specialist · Cognizant2018-06-01 – 2020-12-01

  Researched and identified user pain points, streamlining solutions that improved customer experience and reduced resolution times by 20%. Maintained documentation and collaborated with cross-functional teams.

• Translator · UNHCR, the UN Refugee Agency2015-11-01 – 2018-03-01

  Conducted language translation and cultural interpretation to improve accessibility of services for displaced individuals. Assisted in user research by gathering feedback from refugee communities.

• Information Technology Assistant · UNHCR, the UN Refugee Agency2013-10-01 – 2015-10-01

  Provided usability support by troubleshooting software and hardware issues. Conducted user training on software applications, improving efficiency and reducing support requests by 30%.

• Information Technology Intern · UNHCR, the UN Refugee Agency2012-03-01 – 2012-08-01
• Life Skills Support Worker · IRCOM2024-11-01 – 2025-03-01

  Facilitated user research by identifying newcomers' pain points and optimizing support processes. Applied design thinking to improve community integration through tailored resources.

Education

• St. Lawrence UniversityBachelor's degree, Information Technology

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