Alexandru Creanga

About

Currently pursuing a Bachelor of Business Administration in Finance and Banking at West University of Timisoara, I am also engaged in an Erasmus Program at Università Ca' Foscari Venezia, focusing on business management. Additionally, I completed an Accelerated Educational Program in international economics at Universität Innsbruck in 2023. My academic journey is complemented by practical experience as a Client Relationship Manager intern at BCR during the summer of 2024. This role allowed me to gain valuable insights into the banking sector, emphasizing the importance of strong client relationships and effective communication strategies. I learned to manage client interactions using CRM systems and observed the collaboration between departments to ensure seamless customer service. This experience enhanced my understanding of customer relations management and its critical role in business success.

Experience

• Client Relationship Manager · BCR07-01-2024 – 08-01-2024

  During my summer internship at BCR, I had the opportunity to observe and learn from experienced customer relations professionals, gaining insights into the importance of building and maintaining strong client relationships in the banking sector, effective communication strategies used to address client needs and ensure satisfaction, the processes behind managing client interactions using CRM systems and tools, how different departments collaborate to provide seamless customer service, and best practices for problem-solving and ensuring a client-focused approach in a dynamic environment. This experience deepened my understanding of customer relations management and how it contributes to business success.

Education

• West University of TimisoaraBachelor of Business Administration - BBA, Finance and Banking
• Università Ca'​ Foscari VeneziaErasmus Program, Economia aziendale/manageriale
• Universität InnsbruckAccelerated Educational Program, Economia internazionale

Similar talent on Pangea

Anastasija A.Aspiring Financial Analyst with a focus on Economics and Business Economics, and a Minor in Data Science at Utrecht UniversityAbdallah M.Aspiring Business Leader and InnovatorMiami, FLRaluca P.Group Manager at OVB Allfinanz RomaniaIași, RomaniaDisislav G.Student at University of National and World EconomyPlovdiv, Bulgaria