Raluca Popa

About

I translate financial and numbers for you Budgeting together 1:1 meetings ️Take action

Experience

• Financial Consultant · OVB Allfinanz Romania10-01-2020

  As a Financial Consultant, likely responsible for providing financial advice, planning, and investment strategies to clients.

• Junior Specialist Accounting and Finance - German Speaker · UniCredit08-01-2018 – 03-01-2022

  As a Junior Specialist in Accounting and Finance, likely involved in financial reporting, analysis, and supporting financial operations, utilizing German language skills.

• Customer Support and Managed Services Manager · Seliton11-01-2022 – 11-01-2024

  Managed end-to-end account management for key clients, acting as the primary point of contact for escalations, issues, and new service implementations. Developed and implemented service-level agreements (SLAs) and KPIs, regularly exceeding client expectations in performance and service delivery. Mentored and coached team members, fostering a culture of continuous improvement, resulting in a 15% increase in team productivity and client satisfaction. Spearheaded initiatives to streamline operations, reducing costs by 10% while maintaining high service standards. Collaborated with internal teams (sales, product, operations) and external stakeholders (clients, vendors) to ensure smooth communication, on-time project deliveries, and proactive problem-solving. Demonstrated exceptional leadership and communication skills, earning recognition from clients and stakeholders for superior service delivery and strategic guidance. Conducted regular performance reviews, providing feedback and coaching to optimize team performance and align with business goals. Acquired skills and competencies: Project management, Team leadership, customer support, Team Management, Customer service, customer satisfaction

Education

• Universitatea Alexandru Ioan Cuza din IașiBachelor's degree, Law

Similar talent on Pangea

Alexandru R.Graphic Designer and Sales SpecialistHunedoara, RomaniaAlexandru C.Student at Universitatea de Vest din TimișoaraTimișoara, RomaniaAlexandra B.Happy in the momentValeria H.A project manager with skills in marketing and social media promotions and ads.Chișinău, Moldova