Alice Maiorana

About

With a robust educational foundation in International Management, Entrepreneurship, and Finance, as well as Foreign Trade & Financial Market from Università degli Studi di Bergamo, I have cultivated a diverse professional portfolio. Currently, I serve as an Omnichannel Success Junior at LIFEdata, where I enhance customer engagement through innovative omnichannel strategies, focusing on WhatsApp marketing and AI-driven solutions. Previously, I honed my skills at Apple as a Sales Specialist, where I excelled in customer service, visual merchandising, and corporate client relationship management. My role involved advising on product setups, managing workflows, and collaborating with leadership to meet quarterly goals. Additionally, I gained valuable experience as a Consultant at Mind The Value, where I developed communication and growth strategies and supported the design of landing pages for new SAP services. My career reflects a commitment to leveraging technology and strategic thinking to drive business success.

Experience

• Omnichannel Success Junior · LIFEdata11-01-2023

  Responsible for enhancing customer engagement through omnichannel strategies, focusing on WhatsApp marketing, commerce, and AI-driven solutions.

• Sales Specialist, Lead Experience, Business Experience · Apple11-01-2016 – 12-01-2023

  Provided exceptional customer service by advising, selling, and setting up new products. Managed visual merchandising and supported team members. Developed positive customer relationships, handled ambiguity, and managed workflows. Collaborated with leadership to achieve quarterly goals and ensured optimal customer experience. Developed corporate client relationships and managed leasing and rental contracts for small and medium-sized companies.

• Consultant · Mind The Value08-01-2019 – 10-01-2019

  Elaborated communication and growth strategies aligned with corporate identities and goals. Supported the development and design of landing pages for new SAP services.

Education

• Università degli Studi di BergamoMaster's degree, International Management, Entrepreneurship and Finance
• Università degli Studi di BergamoBachelor's degree, Foreign Trade & Financial Market

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