Aljosja B.

About

I am a Customer Success professional with 5+ years of experience supporting B2B clients in SaaS, digital services, and growth-focused companies. My strength lies in building long-term client relationships that translate into retention, expansion, and predictable revenue. Across my career, I have worked closely with founders, sales teams, and product teams to ensure customers achieve real, measurable results. What I bring to companies: • Strong onboarding and adoption processes • Proactive account management • Churn reduction and retention strategy • Upsell and expansion support • Clear communication with technical and non-technical stakeholders • Structured feedback loops between customers and product teams. I have supported international clients across Europe in English, French, Dutch, and German. I value clarity, ownership, and long-term partnerships. My goal is always the same: help customers succeed so the business can scale.

Experience

• Founder & Growth Consultant · ASBM - Grow your Business2025-03-01 –

  Provided strategic support to SMEs in lead generation, CRM, and customer retention

• Customer Success Manager · Lanzcape2025-09-01 – 2026-01-01

  Customer Success & Client Management for a public affairs SaaS platform. • Managed onboarding and adoption for new clients • Supported clients in using monitoring and reporting tools • Acted as main point of contact for key accounts • Collected product feedback and relayed it to development

• Senior B2B Strategy Manager · Reach Supreme2024-02-01 – 2025-04-01

  B2B growth and customer success leadership. • Managed strategic client portfolios • Improved campaign performance and client ROI • Supported lead generation and conversion optimization • Worked closely with clients on long-term growth plans • Reduced churn through proactive account management

• B2B Strategy Manager · Reach Supreme2023-07-01 – 2024-02-01
• Customer Success Manager · Reach Supreme2022-03-01 – 2023-07-01

  • Led onboarding of new B2B clients • Ensured platform and campaign adoption • Handled renewals and contract extensions • Solved escalations and complex client issues • Maintained high customer satisfaction

• Customer Service Representative · Anfi Group2019-01-01 – 2022-03-01
• Logistic Manager · Albertrans BVBA2017-10-01 – 2018-12-01
• Event Coordinator · VZW Antwerp Diner2012-09-01 – 2018-01-01
• General banker · ING2015-01-01 – 2017-10-01
• Coördinator · VZW Antwerp Diner2011-09-01 – 2012-01-01

Education

• Karel de Grote-HogeschoolBachelor Business Management, International Business
• Koninklijk antheneum MalleAso, Economie-moderne talen

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