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Darren Wicks

Darren Wicks

Customer Success Specialist with Expertise in Digital Marketing, Sales, and E-commerce

25 yrs experience · South Africa · <10 hrs/week

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About

I am a customer-focused professional with 25+ years in retail management, customer service, and B2B sales. Transitioning to Customer Success, I bring a strong foundation in digital marketing and e-commerce. Exploring SaaS tools like HubSpot CRM, Salesforce, and Gainsight to drive retention and growth. Skilled in multi-media content creation and open to remote opportunities, projects, and online ventures. Look forward to hearing from you.

Skills

Ableton LiveAdvertisingAudacityAudio EditingAudio MixingBlog MarketingBlog WritingBlogsBookkeepingBufferCall CenterCanvaCommunicationContent CreationCopy EditingCreative ThinkingCustomer ExperienceCustomer ServiceDigital MarketingE-CommerceFacebookGoogle DocsHubSpotInkscapeIntegrated MarketingMarket ResearchMarketingMicrosoft ExcelMicrosoft OfficeQuickbooksRetailSEOSalesSocial MediaSocial Media DesignSocial Media MarketingSound DesignWritingWritten Communication

Experience

  • Virtual Assistant (Freelance) · Self-employedMay 2024 – present

    Delivered comprehensive administrative support, including proofreading and editing proposals, conducting market research, and providing language tutoring.

  • Sales And Marketing Representative · EcoPlanet BambooNovember 2017 – April 2024

    Communicated product benefits, managed sales, procured suppliers, and handled office administration.

  • Restaurant Manager · The Bean And OliveDecember 2016 – November 2017

    Led a team to ensure efficient operation, assisted customers, monitored stock, and managed financial control.

Education

  • ChurnZeroProfessional Certificate, Customer Success Foundations
  • CourseraSpecialization Certificate, Digital Marketing & E-commerce
  • University of South Africa/Universiteit van Suid-AfrikaBachelor's degree, Communication Science
  • Shaw AcademyDiploma, Digital Marketing
  • University of South Africa/Universiteit van Suid-Afrika., Archives and Records Management
  • TeflinkCertificate, (TEFL) Teaching English As A Foreign Language
  • DamelinDiploma, Public Relations & Communications
  • Port Alfred High SchoolHigh School, .

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