Andrew Ramos

About

I’m a Systems Engineer and IT Support Specialist with over 12 years of remote experience in infrastructure management, automation, and backend development. I focus on creating reliable, secure, and efficient systems that keep teams productive and connected. I have hands-on experience with Python, Java, Spring Boot, REST APIs, Docker, Jenkins, AWS, and CI/CD pipelines, along with troubleshooting, process optimization, and system monitoring. My work has helped improve uptime, reduce manual workloads, and streamline IT operations for remote teams across multiple time zones. I’m passionate about bridging software and infrastructure to build systems that just work — stable, scalable, and easy to maintain. If your team is looking for someone who can strengthen IT operations, automate workflows, and keep systems running smoothly, let’s connect.

Experience

• Automotive Key Technician · Dent Wizard International07-01-2025

  As an Automotive Key Technician, responsible for creating and programming automotive keys, ensuring customer satisfaction and vehicle security.

• IT Manager and YouTube Content Creator · Tech By Drew10-01-2013

  As an IT Manager, responsible for overseeing the company's IT infrastructure and ensuring seamless technology operations. As a YouTube Content Creator, leveraged passion for technology to create engaging and informative content, growing the channel to over 1,100 subscribers and 190,000 views. Collaborated with sponsors, engaged with the community, and refined content strategy based on performance metrics.

• Software Engineer · Freelance10-01-2013

  Developed RESTful APIs and backend systems using Java (Spring Boot) and Python. Collaborated with AWS, Docker, and Jenkins to maintain scalable CI/CD environments. Assisted small businesses in automating workflows, reducing manual work by up to 40%. Conducted testing and debugging to improve performance and code quality.

• Mobile Repair Technician · uBreakiFix03-01-2025 – 08-01-2025

  As a Mobile Repair Technician, responsible for diagnosing and repairing mobile devices, ensuring quick turnaround and customer satisfaction.

Education

• GMC - Georgia Military CollegeAssociate's degree, Computer Science
• Tift County High SchoolHigh School Diploma

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