Andrew Topcik

About

Strategic Project & Program Manager optimizing processes, driving efficiency, and delivering impact.

Experience

• Lead Project Program Management · AT&T08-01-2021 – 09-01-2024

  As Lead Project Program Manager, I lead teams to deliver projects on time and within budget. I focus on collaboration and hands-on management to ensure success and foster innovation for our organization's growth. Own the Customer Operations invoice and finance, and contractual components for the divestiture of DIRECTV. - Develop and execute project plans, including defining project scope, goals, deliverables, and timelines. - Coordinate cross-functional teams, ensuring effective communication and collaboration between team members. - Monitor project progress, identify risks and issues, and implement appropriate mitigation strategies. - Manage project budgets, track expenses, and ensure adherence to financial guidelines. - Conduct regular project status meetings, providing updates to stakeholders and senior management. - Define and document project requirements, objectives, and success criteria. - Develop and maintain relationships with key stakeholders, including clients, vendors, and internal teams. - Identify and allocate project resources, including personnel, equipment, and materials. - Implement project management best practices and methodologies to drive efficiency and effectiveness. - Facilitate change management processes and ensure smooth project transitions. - Evaluate project performance and outcomes, and provide recommendations for process improvements. - Prepare and present project reports, including progress updates, risks, and achievements.

• Sr. Financial Analyst · AT&T02-01-2017 – 08-01-2021

  Conduct in-depth financial analysis, including financial modeling, forecasting, and variance analysis. Provide strategic financial insights and recommendations to senior management based on analysis and interpretation of financial data. Perform financial due diligence for business partnerships. Analyze and monitor key financial metrics, identify trends, and communicate findings to stakeholders. Collaborate with cross-functional teams to develop and refine financial forecasts and budgets. Evaluate and assess the financial performance of different business units, products, or projects. Assist in the development and implementation of financial policies, procedures, and controls. Conduct financial risk assessments and propose strategies to mitigate financial risks. Stay up to date with trends, contractual changes that impact financial analysis and reporting. Support ad hoc financial analysis requests and special projects as assigned.

• Sr. Quality/M&P/Process Manager · AT&T05-01-2014 – 02-01-2017

  Develop, implement, and continuously improve quality control processes and procedures to ensure adherence to standards and best practices. Analyze existing quality management systems and identify areas for improvement and optimization. Collaborate with cross-functional teams to define quality metrics and key performance indicators (KPIs) to monitor and measure process effectiveness. Conduct audits and assessments to evaluate compliance with quality standards and identify areas of non-conformance. Lead root cause analysis and problem-solving efforts to address quality issues and drive corrective actions. Stay up to date with industry regulations and standards related to quality management and ensure organizational compliance. Collaborate with stakeholders to develop and document standard operating procedures (SOPs) and work instructions. Monitor and analyze process performance data to identify trends and implement process improvements. Implement and maintain quality management tools and software systems to streamline processes and enhance data analysis capabilities. Lead and support process improvement projects, utilizing Lean, to optimize quality and efficiency. Prepare and present reports on quality performance, process metrics, and improvement initiatives to senior management.

• Chief Of Staff · AT&T09-01-2008 – 05-01-2014

  As a Chief of Staff, I had the privilege of serving as the right hand to the director, leveraging my strategic acumen and operational expertise to drive impactful change within the organization. I collaborated closely with the leadership team to shape and execute the company's vision, ensuring alignment with our long-term objectives. From streamlining cross-functional processes to fostering a culture of innovation, I thrived on orchestrating initiatives that propelled our team forward. Through effective communication and stakeholder engagement, I cultivated transparency and built strong relationships across the organization. Leading by example, I spearheaded high-impact projects from inception to delivery, delivering measurable results and contributing to our overall success. - Provide strategic support by conducting research, analyzing data, and preparing presentations or reports. - Act as a trusted advisor, offering insights and recommendations on operational and strategic matters. - Manage and coordinate high-priority projects, ensuring timely execution and delivery. - Facilitate effective communication and collaboration, both internal and external. - Prepare agendas, coordinate meetings, and document minutes for leadership team meetings and other important sessions. - Assist in the development and implementation of organizational initiatives, policies, and procedures. - Conduct performance evaluations and provide feedback to team members and direct reports. - Monitor industry trends and competitive landscape, providing regular updates and analysis to the Director. - Support managing relationships with key clients, partners, and industry associations. - Coordinate and oversee cross-functional initiatives and projects, ensuring alignment and successful execution. - Handle sensitive and confidential information with utmost professionalism and discretion. - Serve as a liaison between departments, facilitating effective information flow and problem-solving.

• Sales Coach Leader · SBC2000-12 – 2008-10
• Technology Manager · SBC1998-10 – 2000-12

Education

• Lakeland UniversityBachelor of Arts (BA), Business Management & Marketing
• Lakeland UniversityMaster of Business Administration - Finance, Finance, General

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