Andy Dennis

About

Customer Success embodies everything I believe in and excel at. A dynamic professional with a technical background, I invest specialist knowledge of SaaS, technology solutions and platform management within the EMEA region, connecting client C-Suite decision-makers to operational teams. Whether I am driving consultative selling, demonstrating strategic leadership, promoting transparency or building valuable partnerships, I am passionate about securing client engagement and increasing customer satisfaction, nationally and on a global scale. With a strong track record of achieving growth across EMEA accounts, I design and deliver the customer success strategy, driving it forward by fostering client partnerships based on credibility and an instinctive understanding of the market and how to achieve sustainable growth. Having secured multi-million dollar ARR, YOY growth and with a track record of improving churn rates, I blend commercial acumen and technical expertise with creativity, critical thinking and tenacity. With an intuitive approach to customer management, I bring experience, strategic vision and sales excellence, always rising to a challenge and highly committed to exceeding targets for our team, our brand and our clients. Most recently, I led Customer Success for Quest Software (EMEA) (2022-2025), defining and executing customer success strategies that drove ARR growth and improved retention, building cross-functional partnerships with Sales, Professional Services and Product to secure multi-million ARR and long-term contracts.

Experience

• Customer Success Lead - EMEA · Quest Software (EMEA)07-01-2022 – 10-01-2025

  Recognised as the lead troubleshooter for the EMEA region for Quest Platform Management Solutions since 2018. Defined and executed the customer success strategy, driving ARR growth, reducing churn and increasing customer satisfaction. Built cross-functional partnerships with Sales, Professional Services and Product to secure multi-million ARR, deliver customer value and ensure long-term contracts.

Education

• Sondes Place School

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