Chris DePietro

About

I am a results-driven Customer Success Leader with a proven ability to build high-performing teams and deliver transformative outcomes for both customers and the organizations I serve. With over 15 years of experience in SaaS, I have consistently solved complex customer and business challenges for private start-ups and Fortune 1000 enterprises, driving measurable success at every level. My expertise centers on optimizing the customer journey to enhance retention, scale operations, and achieve substantial revenue growth. I have a demonstrated history of delivering double-digit revenue growth through strategic upsell/cross-sell initiatives, with deep experience across Manufacturing, Supply Chain, HR, Sales Enablement, and Transportation industries. I excel in fast-paced, high-growth environments, leveraging strategic vision, data-driven insights, and an unwavering commitment to results to seize opportunities and navigate challenges. My leadership style is grounded in autonomy, accountability, candor, collaboration, and operational excellence, ensuring every team member is aligned and empowered to achieve shared goals.

Experience

• Founder · Success Solutions MA LLC2025-01-01 –

  At Success Solutions LLC, our mission is to empower organizations to optimize their customer journey while driving operational excellence. We partner with businesses to enhance customer engagement, reduce churn, and increase revenue growth by implementing data-driven strategies, streamlined processes, and scalable solutions. Through our expertise in customer success best practices, voice of customer insights, and operational efficiency, we help organizations build lasting customer relationships and achieve sustainable success.

• VP, Client Success and Support · Uptake2023-03-01 – 2024-12-01
• Senior Director, Support and Customer Success · Uptake2022-05-01 – 2023-03-01
• Director, Client Success · Collective[i]2021-01-01 – 2022-05-01
• Director, Customer Success · Workhuman2018-04-01 – 2021-01-01

  Workhuman is the world’s fastest-growing integrated Social Recognition and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

• Leader, Customer Success · Workhuman2016-04-01 – 2018-04-01
• Senior Customer Success Manager · Workhuman2015-06-01 – 2016-04-01
• Global Process Deployment · Sensata Technologies2014-10-01 – 2015-06-01
• NA Order Fulfillment Manager at Sensata Technologies · Sensata Technologies2013-04-01 – 2014-10-01
• NA Customer Service Manager, Sensors · Sensata Technologies2011-07-01 – 2013-04-01

Education

• Franklin Pierce UniversityBSBA, Business Administration
• University of New HampshireMechanical Engineering, Mechanical Engineering

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