Anja ANDRIANAIVOZANANY

About

With a Master’s degree in Communication and Media Studies from the University of Antananarivo, I have built a diverse career across logistics, customer service, and e-sports management. Currently, I am an Agent d'exploitation logistique at NACRE SOLUTIONS, where I manage logistics operations across various freight modalities. Previously, I served as a Senior Administrative Tele-assistant at the same company, enhancing customer relationship management and administrative efficiency. My leadership experience includes serving as Chief Operating Officer at Madagascar E-Sport, where I spearheaded media creation and event management to promote e-sports. My background also includes roles in telemarketing and insurance sales, where I honed my skills in customer service and back-office management. My career reflects a commitment to operational excellence and customer satisfaction across multiple industries.

Experience

• Agent d'exploitation logistique · NACRE SOLUTIONS08-01-2023

  Responsible for managing logistics operations including road freight, ocean freight, and air freight.

• Télé-assistant Administratif en Expertise Automobile Senior · NACRE SOLUTIONS06-01-2021 – 11-01-2023

  Handled customer relationship management, managed incoming calls, scheduled appointments, managed dossiers, sent correspondence, and conducted follow-up calls.

• Chief Operating of Madagascar E-Sport · Madagascar E-Sport04-01-2019 – 08-01-2022

  Oversaw operations of Madagascar ESPORT SARL, created media and events for e-sports, and promoted Malagasy and international e-sport and video games online.

• Télé-marketer Carte grise - Conseiller Client Relais colis · Setex Monte Cristo Madagascar11-01-2020 – 04-01-2021

  Responded to customer inquiries, guided and informed clients, addressed customer requests and feedback, handled complaints, and sold French vehicle registration cards.

• Téléventes Assurance - Gestionnaire Back office Pole Assurance · Odity11-01-2018 – 06-01-2020

  Conducted prospecting, provided customer service, managed email follow-ups, and handled document management.

Education

• University of AntananarivoMaster 2 (M2), Étude de la communication et des médias

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