Irum John

About

I am a dynamic, enthusiastic and hard-working HR professional from Pakistan. After relocating to France, my aim is to gain experience in a growing and dynamic institute where I can imply my skills and gather more knowledge in an international environment. The main goals of my life are to pursue a career in management, learn the French language and its prestigious culture. I am currently doing an Alternance for my master's degree in International Management from Inseec Business school since September 2021.

Experience

• Customer Service Agent · Marriott Hotels11-01-2023

  Handle customer requests through calls, chat and emails. Coordinate with other departments like technique, concierge and front office on different matters. Update the GXP on salesforce and the reservation software Opera. Present and promote general information about the hotel, its services and amenities. Register reservations (Brunch and special requests, etc.) and ensure that they are kept in order. Resolve any client disputes collaboratively with other departments.

• International Sales Coordinator · Altares - Dun and Bradstreet09-01-2021 – 09-01-2023

  Assist the Global Opportunity team (France, Benelux, Maghreb) in developing local sales with the D&B members network. Responsible for answering, coordinating and following up on global opportunities between the D&B network and Altares group. Take charge of promoting the local capabilities among the D&B network, providing sales reporting and insight. Work with different departments of the company and the D&B worldwide network.

• Human Resources Officer · Forman Christian College04-01-2016 – 01-01-2018

  Assist in faculty & staff hiring from arranging skype to on-site interviews to making the final offers and contracts. Assist in annual performance appraisals, maintain data files, organize trainings for staff and faculty. Assist in annual increment letter issuance, maintain leave record of faculty & staff, maintain salary record of visiting faculty.

• Assistant Marketing Manager · Maxim International (pvt) Ltd.08-01-2015 – 03-01-2016

  Compiling financial and statistical information i.e budget spreadsheets, maintaining data for print & digital media, managing company's social media accounts facebook, twitter, Instagram, LinkedIn. Designing social media posts, brochures, banners, standees, invitations by Photoshop, develop and review content for publications, including newsletters, brochures, flyers etc.

• Assistant to Managing Director · Maxim International (pvt) Ltd.10-01-2014 – 07-01-2015

  Organize & manage calendar for Managing Director and other top management executives. Developing and executing effective policies for HR, handling petty cash, coordinate with different departments like accounts, sales & marketing etc. Designing Job descriptions for various positions and post them on different job portals (paid and unpaid), screening, short listing, arranging interviews, conducting interviews and finalizing best resources.

Education

• Centre ZenithCours de Français- Niveau A2
• INSEEC MScMaster's degree, International Management
• Forman Christian CollegeBSc Business
• St Peter's College

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