Anna Puzio

About

Delivery Manager / IT Project Manager with 9+ years of experience supporting end-to-end delivery of complex IT initiatives in international environments. Coordinates cross-functional teams, manages delivery dependencies and risks, and supports release readiness and operational go-live. Experienced in Agile and hybrid delivery models, stakeholder communication and requirements gathering, user discovery (including interviews), and translating insights into backlog items. Experienced designing delivery KPIs and working closely with Product Owners, Engineering Managers, and business stakeholders to drive predictable delivery outcomes.

Experience

• Senior Scrum Master / Delivery Manager · Maersk04-01-2024

  • Supported delivery across 3 cross-functional teams within a complex international IT environment. • Coordinated inter-team dependencies and supported delivery risk identification and escalation. • Worked closely with Product Owners during brainstorming and requirements creation, ensuring stakeholder needs were captured and prioritized. • Gathered and documented stakeholder requirements raised during reviews and planning sessions. • Participated in incident handling, rollback discussions and post-release stabilization. • Co-created user-facing FAQs and conducted 5–10 user interviews to identify adoption risks and improvement opportunities. • Translated insights from user interviews into backlog items together with Product Owners. • Designed and maintained delivery KPIs (flow, lead time, WIP) to increase delivery transparency.

• Scrum Master / Delivery Lead · Twill by Maersk03-01-2021 – 04-01-2024

  • Coordinated delivery activities across multiple product teams to ensure alignment of priorities and roadmaps. • Supported Product Owners in translating business requirements into delivery-ready backlog items. • Facilitated discovery and design sprint sessions to reduce delivery risk and validate MVP scope. • Supported OKR alignment across teams to maintain focus on business outcomes. • Implemented delivery improvements that reduced cycle time and increased predictability. Details Czaple Poland 513042014 ania.a.puzio@gmail.com

• Scrum Master / IT Project Coordinator · Staples06-01-2018 – 03-01-2021

  • Managed stakeholder communication during platform releases, ensuring transparency of scope, risks and timelines. • Gathered and clarified business and technical requirements to support delivery planning. • Coordinated release activities between onshore and offshore teams. • Supported User Acceptance Testing and go-live readiness. • Participated in platform migrations delivered in hybrid frameworks.

• IT Project Manager / Product Owner · Olivia Business Centre01-01-2016 – 12-01-2018

  • Led end-to-end delivery of IT initiatives from scope definition to release. • Planned timelines, coordinated vendors and supported delivery risk management. • Managed backlog prioritization and release planning. • Worked closely with business stakeholders to align delivery with operational goals.

• Additional Income Manager · IKEA Centres Poland01-01-2015 – 12-01-2016

  • Negotiated and managing commercial lease agreements in two shopping centres • Monitored contract lifecycles, renewals, and financial implementation of agreements

• Police Station - Freelance · Police Station (Freelance)01-01-2016 – 12-01-2016

  ÏProviding real-time interpretation in high-stress legal environments

• Yacht Charter Specialist · Sunreef Yachts01-01-2014 – 12-01-2015

  • Prepared travel offers, hiring crews, and handling settlement processes • Maintained digital presence in Polish and English, including content and brand visuals

• Marketing Manager · ROBOD SA01-01-2012 – 12-01-2014

  • Managed content production, international catalog creation (280+ products), and trade fair logistics • Supported CMS operations and graphic design tools for marketing

• Career Office · Career Office01-01-2011 – 12-01-2012

  Supported career counseling and administrative services for students and graduates

• Podcast owner · Own05-01-2023

  I have a true crime podcast with a stable following and people engaging in conversations (Polish) Recently started a podcast in English and building a community on Instagram

Education

• WSB, GdańskPostgraduate
• Gdańsk University, GdańskMaster's Degree
• Gdańsk University, GdańskMaster's Degree

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