Anthony Diaz

About

With a robust educational background and diverse professional experience, I am currently pursuing a Master's degree in Data Analytics at Nova Southeastern University, building on my Business Management degree from North Park University. My career began in customer service at Juliana's Express Nail and Hair Salon, where I honed my communication skills. I then transitioned to property management with Julio Construction, gaining experience in real estate investment. As a Management Trainee at Enterprise, I excelled in sales and operations, leading to a role as a Real Estate Agent at NextHome Capital Realty, where I surpassed sales goals. Currently, I am a Server Support Technician at Worldwide TechServices, where I optimize server performance and ensure seamless operations. My technical acumen and commitment to excellence drive my contributions to the success of my team and organization.

Experience

• Server Support Technician · Worldwide TechServices08-01-2023

  As a Server Support Technician at Worldwide Tech Services, I excel in optimizing server performance and ensuring seamless operations through proficient installation, configuration, and maintenance tasks. With a keen eye for detail, I diagnose and resolve server-related issues promptly, minimizing downtime and safeguarding critical business systems. I collaborate effectively with cross-functional teams to implement upgrades, patches, and enhancements, adhering to best practices and security protocols. Additionally, my expertise extends to diagnosing, repairing, and replacing motherboards and internal computer components, ensuring uninterrupted functionality and reliability. With a commitment to excellence and a focus on delivering exceptional technical support, I contribute to the success of Worldwide Tech Services in meeting and exceeding client expectations.

• Real Estate Agent · NextHome Capital Realty10-01-2022 – 09-01-2023

  Self-motivated, top-performing Real Estate Agent. Demonstrated ability to exceed corporate sales goals. Skilled in all phases of the sales process from prospecting through closing; including post-sales service, generating repeat/referral business and guiding the customer through the financial process. Capable of managing multiple activities and customers simultaneously. Expert ability to identify, analyze, and communicate complex terms and/or issues.

• Management Trainee · Enterprise11-01-2022 – 05-01-2023

  In this role I managed customer service, and was in charge of sales, marketing, and overall operations. My role involves training, developing, and evaluating staff. Conducting sales training, classes and overseeing the overall review process. Led the office in sales on multiple occasions, and kept sales numbers at or above corporate average most months. Amassed a good knowledge-base of how to run an Enterprise location.

• Property Management Assistant · Julio Construction06-01-2020 – 08-01-2020

  In this role I assisted with locating vacant and foreclosed houses through local auctions so that the company could purchase and remodel these homes for investment and renting purposes. This position required that I become familiar with Auction.com and Zillow.

• Customer Service Representative · Julianas Express Nail and Hair Salon06-01-2019 – 08-01-2019

  In this role I was able to manage the hair stylists' workflow by scheduling clientele appointments appropriately throughout the day. This role allowed me to heavily interact with other individuals in a team setting. As I was responsible for scheduling which required communication with me amongst several coworkers in order to build a system that was efficient. This role was primarily customer service related and required clear and effective verbal and written communication.

Education

• Nova Southeastern UniversityMaster's degree, Data Analytics
• North Park UniversityBusiness Management, Business Administration and Management, General

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