Ayanna Mergerson

Experience

• Desk Assistant · Housing & Residential Life01-01-2025 – 05-01-2025

  Served as liaison for residents, staff, and visitors by providing accurate information and assistance related to housing policies and procedures. Aided with answering phone calls, managing mail packages, and maintaining resident records in the housing residential system. Contributed to conflict resolution by responding to resident concerns (and inquiries), solving minor issues, and also escalating them to the appropriate Residential Life personnel as needed.

• Design Lab Intern · Student Engagement & Career Center09-01-2024 – 12-01-2024

  Collaborated on a multidisciplinary team of interns to develop a tribal Right-of-Way Program using human-centered design. Applied design-thinking methodologies to develop stakeholder-informed solutions and refine project scope based on partner feedback. Used project management tools to present a community-focused prototype aligned with student and stakeholder needs. Delivered a formal presentation at the end of the position by highlighting equity, sustainability, and community engagement to university and local stakeholders.

• Undergrad (Law Clerk) Intern · Community of Veteran Justice Project08-01-2023 – 11-01-2023

  Managed military diversion cases by organizing case files, preparing pre-court documentation, and connecting clients with legal and wellness resources. Drafted a legal motion aligned with California Penal Code 1001.8 diversion statute for an attorney by integrating case facts and statute interpretation. Collaborated with fellow law clerks and legal professionals on supplemental projects, including conducting client intake calls, consolidating case data (and client resources) into a centralized spreadsheet, and assigning 126 accounts to appropriate contacts using the Monday.com database system.

• Market Research Specialist · Galaxy02-01-2023 – 05-01-2023

  Conducted comparative analysis of Galaxy’s pricing, search functionality, and platform structure in relation to other clothing e-commerce websites. Composed some notes about the experience on the Galaxy website. Discussed research findings and user experience insights directly with the CEO over a call to support product refinement and strategic positioning.

• User Research · Wisiwig11-01-2022 – 11-01-2022

  Evaluated a design QA (Quality Assurance) tool that assists with inspecting, editing, and sharing code, to improve the appearances of a product or website. Documented user experience feedback and usability notes during testing of a design QA (quality assurance) tool. Assisted with troubleshooting technical issues and participated in feedback calls with the CEO and developer to report usability concerns and suggest improvements.

• App Usability Testing/Quality Assurance · StudyBot10-01-2022 – 10-01-2022

  Utilized the StudyBot app, which was a personalized coaching app for college students that assists them with improving their academic habits. Composed brief notes about the experience, and issues that were occurring on the app. Answered questions on a survey that asked about the experience, and gave clear feedback on the ways the app could improve in order for it to work effectively for college students.

• Founding Member · Pre-Law Society at University of Arizona02-01-2024 – 05-01-2025

  Member of my school's pre-law society organization.

• WEB Ambassador · Wildcat Events Board (Associated Students of the University of Arizona)08-01-2024 – 05-01-2025

  Part of the programming board for my school that helps with bringing free, and fun events for students on campus.

• Black Excellence Scholars Program · W.A. Franke Honors College (University of Arizona)08-01-2024

  Black and African Americans are underrepresented in the college (4.9%). This program is an intentional effort to impact recruitment, retention, and graduation with honors. The program will center the experiences of Black and African American students and integrate culturally responsive, culturally conscious pedagogy.

• Vice President of Community Service · National Society of Collegiate Scholars06-01-2022 – 04-01-2023

  Communicated with the President of the school’s chapter to discuss the ideas about what the new, and current members of the honor society could do for community service. Contributed to coming up with ideas, and a plan of action about the things the NSCS members of our chapter could do in order for them to get more involved.

• Community Service Chair · National Society of Leadership and Success05-01-2022 – 02-01-2023

  Collaborated with the President and the Vice President of the chapter in order to discuss the ideas, and plans of action that we could act upon, in order for the members to become more involved in the society. Provided ideas about the things that the NSLS members could do for community service.

• Volunteer · Interns-4 Good10-01-2019 – 04-01-2020

  * Participated in a Breast Cancer Awareness Month Initiative, and created uplifting cards for breast cancer patients. * Created digital art for patients, healthcare providers, and senior citizens during the holidays.

• Volunteer · Veterans of Foreign Affairs12-01-2019 – 12-01-2019

  * Helped individuals with setting up decorations for a Christmas event. * Greeted individuals who were coming into the local VFW for the Christmas event. *Aided with cleaning, and clearing out the place when the event was over.

• Member · Golden Key International Honour Society11-01-2023

  An active member of this organization.

• Member · National Society of Collegiate Scholars04-16-2022

  An active member of this organization.

• Member · National Society of Leadership & Success05-14-2022

  Currently an active member of this organization.

• Member · The Women's Network11-01-2022

  An active member of this organization at my school.

Education

• University of ArizonaBachelor's Degree, Law

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