Bansari Panchal

About

Full Stack Software Developer | Computer Science Graduate at York University

Experience

• Mentor · Technolgap06-01-2021 – 12-31-2021

  Supported and trained first year women in technologies such as React.js, HTML/CSS and Git through collaborative community projects, increasing first year student involvement in extracurriculars Organized discussions and panels about diversity, inclusion and wellness to promote engagement among +500 members of Technolgap

• Computer Trainer and Computer Science Assistant · YWCA JUMP Scarborough07-01-2018 – 08-31-2018

  Facilitated computer training workshops for +50 newcomer women and girls Launched Public Speaking training seminars to improve public speaking skills for participants

• Analyst Intern · GoodSelf Corp01-01-2022

  Spearheaded the launch healthier social media platform that focuses on health, wellness and lifestyle content by vetted experts Programmed webpage links and navigation bar using HTML to deliver consistent and intuitive website navigation Launched front-end improvements on website using JavaScript and CSS

• Technical Account Associate · IBM05-01-2022 – 08-01-2023

  ● Enhanced client engagement and expanded business opportunities by organizing impactful seminars featuring comprehensive workshops on core IBM products ● Resolved customer issues in a timely manner, resulting in a 20% reduction in customer escalations ● Executed SQL queries to retrieve and manipulate data from databases, resulting in improved data analysis and reporting efficiency ● Utilized Salesforce CRM to update and maintain customer information, ensuring accurate and up-to-date records for effective account management ● Used data mapping to streamline workflows resulting in a 15% increase in productivity ● Collaborated and Generated Authorized Program Analysis Report for Technical Account Managers saving over 15% of their time per week to automate this process on multiple operating systems ● Demonstrated ability to work with leading-edge technologies such as Openshift, Cloud Paks, Turbonomic, Instana, and Watson AIOps

Education

• York UniversityBachelor's Degree, Computer Science

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