Bogdan Nerpii

About

I am a results-driven professional with expertise in recruitment, customer success, and field sales & marketing. I excel at attracting top talent, enhancing customer experiences, and driving revenue growth through targeted sales and marketing strategies. With a focus on building high-performing teams, improving customer retention, and delivering measurable results, I thrive in fast-paced environments and am committed to exceeding business goals and expectations.

Experience

• Customer supplied · Roslin02-01-2022 – 09-01-2024

  Customer Support Manager is responsible for overseeing and improving the customer support function within an organization. Their key prerogatives include: 1. Team Leadership & Management Recruitment & Training: Hiring, training, and onboarding support staff to ensure they are equipped with the knowledge and skills to assist customers effectively. Performance Monitoring: Setting performance metrics (e.g., response time, resolution rate) and monitoring individual and team performance to ensure quality standards are met. Coaching & Development: Providing ongoing coaching and development to support staff, ensuring continuous learning and skill enhancement. 2. Customer Experience Management Problem Resolution: Ensuring timely and effective resolution of customer inquiries and issues, often escalating complex problems to higher management when necessary. Feedback Collection & Analysis: Gathering customer feedback through surveys, direct interactions, or data analysis, and using this information to improve support processes and overall service quality. Proactive Support: Identifying common issues or pain points in the customer journey and implementing strategies to address these proactively. 3. Process Improvement & Strategy Policy Development: Developing and updating customer support policies and procedures to ensure consistency and efficiency. Quality Assurance: Implementing systems for quality control, including regular audits of support interactions to ensure adherence to company standards. Automation & Tools: Exploring and implementing new technologies, automation tools, or CRM systems that can improve efficiency, streamline operations, and enhance the customer experience. 4. Cross-Departmental Collaboration Liaison with Other Teams: Working closely with other departments (e.g., product, sales, marketing) to relay customer feedback, resolve issues, and inform improvements or changes.

• Sales mananger · Solux group09-01-2021 – 11-01-2023

  A Sales Manager plays a crucial role in driving the sales performance of an organization by leading, motivating, and developing a team of sales professionals. Their primary responsibilities include setting sales targets, creating strategies to achieve those targets, and overseeing the execution of those strategies. They are responsible for building and maintaining strong customer relationships, identifying new business opportunities, and ensuring that sales goals align with the company’s broader objectives. The Sales Manager recruits, trains, and coaches sales teams, ensuring that each team member is equipped with the necessary tools and knowledge to succeed. They set individual and team performance metrics, track progress, and provide regular feedback. Additionally, they foster a competitive yet collaborative environment, encouraging both individual and team success. A key aspect of the role is analyzing market trends, customer needs, and competitor activity to inform sales strategies and improve sales tactics. Sales Managers work closely with marketing teams to align messaging, promotions, and campaigns with sales efforts. They also manage customer escalations, ensuring any issues or concerns are resolved promptly to maintain customer satisfaction and loyalty. In addition to team leadership, Sales Managers are responsible for budgeting, forecasting, and reporting on sales performance to senior leadership. By driving sales performance, enhancing team capabilities, and adapting to market dynamics, a Sales Manager helps the organization achieve its growth objectives.

Education

• Spiru HaretHigh School

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