Brigette Gillespie

About

Currently, I serve as an ESG Account Manager, where I manage client relationships, oversee project management, and collaborate on product development. My previous roles include Senior Manager of Utilities, where I managed utility billing for over 260 properties, and Senior Sustainability Manager, where I led ESG reporting and sustainability initiatives. I have also held executive assistant positions, supporting high-level executives and facilitating communication across teams. My experience spans project management, stakeholder engagement, and strategic planning, with a focus on sustainability and utility management. I am committed to driving innovation and efficiency in all my professional endeavors.

Experience

• ESG Account Manager · Conservice04-01-2023

  Manage relationships with client executives and senior stakeholders while growing the account footprint for the organization’s largest client. Oversee project management and cross-functional team coordination. Partner closely with the Sales team on strategy for renewals, cross-sell, and upsell opportunities. Monitor market trends, legislative changes, and client feedback, advocating for product innovations for both SaaS technology updates and consulting offerings. Collaborate with Product teams on roadmap planning and feature prioritization and actively contribute to both the GRESB and BPS internal product development teams, acting as the client advocate to align client needs with innovative solutions. Develop training materials, webinars, and email templates for internal teams and clients to drive platform engagement and identify product upsell opportunities. Facilitate monthly onboarding process to ensure timely delivery. Partner with internal teams to identify process improvements and develop client-specific SOPs, ensuring updates align with the existing framework while adapting as needed for optimal outcomes. Conduct research, problem-solving, and stakeholder analysis.

• Senior Manager of Utilities - Energy & Water · Cortland09-01-2022 – 03-01-2023

  Manage resident utility billing for a portfolio of 260+ multifamily properties single-handedly for the first year and a half – including overseeing billing processes, budgeting, and ensuring accurate billing and reporting. Currently oversees a team of 3. Create high-quality dashboards and reports for multi-stakeholder consumption.

• Senior Sustainability Manager/Sustainability Manager · Cortland07-01-2020 – 09-01-2022

  Simultaneously managed the Utility department while establishing the Sustainability team - including recruiting and training members, setting goals and objectives, defining responsibilities, and implementing programs to improve the company’s ESG impact. Successfully led and managed the large-scale utility billing and ESG reporting platform transition from start to finish, including conducting thorough due diligence, negotiating terms, and gaining internal buy-in. Utilized strong project management skills, including risk assessment, project planning, and resource allocation, to ensure the project was completed on time during GRESB reporting season, while minimizing the impact on the community teams. Managed tracking of performance metrics for ESG reporting. Oversaw the inaugural and subsequent annual reporting for Global Real Estate Sustainability Benchmark (GRESB). Worked with fund management team on investor due diligence, reporting, and presentations related to ESG practices, and advised the ESG Committee. Directed three sustainability analysts and 3rd party consultants for accurate data reporting. Developed training – both online and in-person – for utilities and sustainability. Co-created and presented ESG overview to 700+ internal and external stakeholders at 2021 Cortland Prime, and scripted and presented a utility overview to 500+ internal stakeholders at 2022 Cortland Prime.

• Executive Assistant · Cortland01-01-2018 – 07-01-2020

  Provided support to the EVP of Operations and Facilities. Served as the primary point of contact for the resident communication software, providing technical support and troubleshooting assistance to the community teams. Utilized extensive knowledge of the software product to provide hands-on training and support to users, improving efficiency and user satisfaction.

• Executive Assistant · Worldpay10-01-2015 – 01-01-2018

  Provided a bridge for smooth communication between the Executive Leadership Team, employees, and clients, while directly supporting the Chief Operating Officer, Chief Information Officer, Chief Transformation Officer, and SVP Human Resources. Created presentations designed for internal and external stakeholders, including board members, clients, and staff. Worked closely with Human Resources and Technology to onboard new employees and contractors, including training and mentoring new Executive Assistants. Assisted departments with development of best practice guidelines for processes resulting in cost savings. Responsible for updating and maintaining various departmental SharePoint sites. Planned and executed onsite and offsite meetings and large group events (domestic and international), while staying within budget.

Education

• University of Missouri-Kansas CityBachelor of Arts - BA, Psychology
• University of WashingtonBaltic Summer Studies, Intensive Lithuanian

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