Brittany Q.

About

I have a diverse background in program management and brand experience, and I thrive on collaboration and clear communication. In my most recent role, I focused on enhancing learning systems for global teams and enjoyed creating solutions that drive engagement. I have experience launching platforms and optimizing customer journeys, always prioritizing user experience. My work in sales and operations has sharpened my problem-solving skills and adaptability. I’m passionate about helping clients achieve their goals and would love to connect!

Experience

• Program Manager, Learning Systems · Google2020 – 03-01-2024

  Enhanced LMS for global teams, improved usability, and drove user growth. Streamlined operations and managed comprehensive learning programs. Directed LMS projects, launched a self-service model and boosted engagement by 20% YOY. Managed certification programs and optimized content and vendor flows, enhancing operational efficiency. • Led learning platform optimization and localization efforts • Resolved 100% of high-priority privacy and security vulnerabilities, ensuring compliance and mitigating risks. • Directed cross-functional feature launch to streamline LMS operations, achieving cost savings and reducing time-to-launch by 50%. • Managed vendor operations and relationships, aligning leadership success metrics across 5 teams.

• Manager of Brand Experience · Intellum05-01-2015 – 11-01-2019

  Led the launch of a client-facing platform, optimized critical stages of the customer journey and provided strategic insights to boost client satisfaction. • Led the launch of the documentation website, improving user experience and hosting training materials, live events, and client social components. • Streamlined customer journeys, enhancing client satisfaction and optimizing key phases, including sales, implementation, and renewals. • Partnered with executive leadership to build the Sales and Marketing team processes, doubling the sales force and supporting growth infrastructure. • Provided actionable insights through data-driven newsletters and reports, facilitating decision-making for C-level leadership.

Education

• Florida State UniversityBachelor of Arts (B.A.), Apparel Design and Technology

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