Caitlin Avner

About

HR doesn’t have to be boring—and I’m passionate about proving it. With 8+ years of experience building people-first HR operations, I specialize in creating engaging, inclusive workplaces where people thrive, teams feel empowered, and businesses grow. My background spans healthcare, financial services, and service-based industries, giving me a broad perspective on how strong HR systems, culture, and compliance can transform an organization from the inside out. I’ve led initiatives across onboarding, compliance auditing, HRIS system navigation, employee relations, and policy development—always with a focus on creating real impact, not just paperwork. Whether supporting leadership through change, improving onboarding workflows, or strengthening team engagement, I’m committed to HR that supports, energizes, and scales sustainably. Let’s build workplaces where people—and possibilities—thrive. ✅ Better workplaces ✅ Stronger teams ✅ Higher performance ✅ Real momentum ✅ A company that thrives because its people thrive

Experience

• HR Business Partner Consultant · Self employed2020

  Supported end-to-end onboarding, offboarding, and employee lifecycle operations for 8+ clients, standardizing documentation and reducing onboarding errors by 40%. Assisted leadership with system navigation, HRIS entries, and benefits administration, improving first-time task completion rates by 30%. Maintained digital employee records and conducted regular audits, ensuring 100% audit-readiness across client files. Proactively addressed employee relations inquiries, resolving 95% of issues without escalation through clear documentation and early intervention. Analyzed HR data and created workforce reports to improve leadership decision-making and compliance tracking.

• People Strategy Consultant · Self employed03-01-2020 – 06-01-2022

  Developed onboarding workflows and HRIS data entry processes across 10+ organizations, improving data accuracy by 20%. Created SOPs and system guides for new managers and employees, reducing administrative errors by 45%. Led handbook and policy updates aligned with labor law changes and DEI initiatives, achieving 100% employee policy acknowledgment. Designed engagement initiatives that increased new hire retention rates by 25% within the first 90 days.

• Customer Service Manager · See's Candies11-01-2013 – 09-01-2017

  Managed HR administrative operations for a 20+ person team, including onboarding, scheduling, payroll, and compliance documentation, improving new hire processing efficiency by 20%. Administered timecard reconciliation and weekly payroll submissions with 100% accuracy over four years. Facilitated new hire training sessions and policy education workshops, increasing first-week performance benchmarks by 25%. Addressed employee relations concerns proactively, resolving 90% of issues at the store level without formal escalation. Ensured compliance with state labor laws, wage and hour policies, and company procedures through regular auditing and policy education.

• Lead Teller · Chase Bank03-01-2010 – 05-01-2013

  Supported new hire onboarding, operational compliance training, and benefit enrollment processes across a high-volume financial services branch. Maintained full compliance with BSA, Reg E, CC, and Z regulations, contributing to 100% audit success during tenure. Provided system access training and policy navigation guidance for employees, improving branch operational efficiency by 15%. Led employee coaching sessions focused on customer service standards, security compliance, and systems use.

• Healthcare Technician · Vancouver Eye Care09-01-2017 – 03-01-2020

  Maintained HIPAA-compliant digital health records for 100+ patients weekly, improving administrative efficiency by 15%. Supported onboarding paperwork, accommodations processes, and benefits enrollment for clinical and administrative staff. Collaborated with leadership on compliance and documentation audits, contributing to 100% internal audit pass rates.

Education

• HRCIHR Foundations: Core Human Resources
• AsanaCertified Workflow Specialist
• HRCIHuman Resources: Creating an Employee Handbook
• UdemyCertificate, Human Resources Management
• University of MarylandProject Management
• University of California, RiversidePsychology

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