Carlos Guerrero

About

With a robust educational background and extensive experience in business management and project leadership, this professional is currently a Product Owner at Arajet, where they define product vision and collaborate with cross-functional teams to meet revenue and customer satisfaction goals. They hold a Master in Project Management from Instituto Europeo de Posgrado and an MBA from EUDE Business School, complemented by a BBA from Pontificia Universidad Católica Madre y Maestra. Previously, they served as Sr. Manager of Service Enablement & Process Optimization at Scotia GBS Dominican Republic, enhancing service delivery and process efficiency. Their career also includes roles such as Manager of Digital Solutions at the Cámara de Comercio y Producción de Santo Domingo and Product Coordinator at CardNET, where they focused on innovation and market alignment. With a foundation in client services management at Convergys, they bring a comprehensive skill set in optimizing business operations and driving strategic growth.

Experience

• Product Owner · Arajet07-01-2024

  As a Product Owner, responsible for defining product vision, gathering and prioritizing customer requirements, and working closely with engineering, sales, and marketing to ensure revenue and customer satisfaction goals are met.

• Sr. Manager Service Enablement & Process Optimization · Scotia GBS Dominican Republic03-01-2022 – 07-01-2024

  As a Sr. Manager, led initiatives to enhance service delivery and optimize processes, improving efficiency and customer satisfaction.

• Manager, Digital Solutions · Cámara de Comercio y Producción de Santo Domingo09-01-2019 – 03-01-2022

  Managed digital solutions projects, focusing on innovation and technology to support business growth and improve operational efficiency.

• Product Coordinator · Consorcio Dom, de Tarjetas (CardNET)06-01-2016 – 09-01-2019

  Coordinated product development and management, ensuring alignment with market needs and company strategy.

• Manager, Client Services · Convergys10-01-2014 – 06-01-2016

  Managed client services operations, focusing on enhancing customer experience and service delivery.

Education

• Instituto Europeo de Posgrado - IEPMaster in Project Management
• EUDE Business SchoolMaster of Business Administration (M.B.A.), Business Administration and Management, General
• Pontificia Universidad Católica Madre y MaestraBachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services

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