Caroline B.

About

Graduate psychology student pivoting into HR/People Operations with over 4 years of experience in retail leadership. Expertise in onboarding & training, recruiting coordination, timekeeping (UKG), compliance documentation, and HR reporting with Excel/Power BI. Bilingual in English and Spanish. Passionate about simplifying processes, supporting teams, and turning data into enhanced employee experiences.

Experience

• Sales Supervisor at Kids Around · CWF2024-11-01 –

  Train and onboard new hires on policy, service, and loss prevention; provide shift‑level refreshers and job aids. Build daily KPI reports to inform staffing and coaching; maintain audit‑ready opening/closing documentation. Coordinate tasks and coach associates to uphold compliance, visual standards, and customer experience.

• Associate Manager · TUMI2022-10-01 – 2024-11-01

  Coordinated weekly schedules aligned to traffic trends, improving coverage reliability and labor alignment in peak periods. Led onboarding across operations, service standards, visual compliance, and HR protocols; reinforced handbook awareness. Maintained time & attendance accuracy (UKG), investigated discrepancies, and documented escalations per policy. Facilitated weekly coaching huddles using store dashboards; contributed to $1M+ store revenue (2023) and client experience.

• Cashier Customer Service · Coach2021-08-01 – 2022-10-01

  Delivered policy‑compliant transactions; trained peers on register procedures and customer care; supported back‑of‑house accuracy.

• Intern · Abilities First, Inc.2019-01-01 – 2019-06-01

  Managed confidential records; documented observations; supported case management, referrals, and follow‑ups in community settings.

• Intern · Mental Health Association in Orange County NY2019-01-01 – 2019-05-01

  Managed confidential records; documented observations; supported case management, referrals, and follow‑ups in community settings.

• Nurse Intern · Hospital Nacional Víctor Larco Herrera2014-08-01 – 2014-12-01

  Shadowed nursing work and assisted with basic/beginner procedures. Screened patients at check-in & took vitals. Provided training and made presentations to small communities, schools, and patients in hospitals. Managed to gain trust from patients who openly provided their symptoms and medical concerns.

Education

• Southern New Hampshire UniversityMaster of Science - MS, Industrial and Organizational Psychology
• University at AlbanyBachelor of Arts - BA, Psychology
• SUNY OrangeAssociate of Arts and Sciences - AAS, Psychology

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