Cat Tinkham

About

Strategy & Operations ► Remote Team execution ► People, Process & Communication► Experience making the hard choices ► Can quickly assess people, challenges, and opportunities ► Trustworthy & trusting ► People manager ► Passionate about solutions ► Able to navigate office politics ► Earned current role ► Consultative professional ME. I work collaboratively. I’m fiercely loyal to my team and my clients – I have your back. I’m energetic. I have business acumen. I get results. PROCESS. Success is ultimately measured by the numbers, a lesson I learned early in my career. I’m not afraid to have the tough conversations and if our current direction isn’t working, I’m the first to lead a pivot towards new opportunity. PLANNING. Plans are great – until they aren’t – and then I innovate. PROOF. I don’t give up. I love a challenge. I thrive under pressure. I inspire people. I get results. ROLES. I’m currently seeking a new opportunity.

Experience

• Operations Supervisor · Optum01-01-2023

  Leading a team of 24 direct reports in a hyper growth environment in a new market providing care coordination for DSNP members. Responsible for mentoring, coaching, professional development, and creating team culture in a remote environment. Responsible for hiring, interviewing, onboarding, and training of new staff. Managed team metrics and provided feedback to ensure expectations were met or exceeded. Participated with peer group to develop market-specific refreshers and training events.

• Operations Supervisor · Coram CVS/specialty infusion services05-01-2020 – 08-01-2022

  Managed, supervised, and mentored a diverse operations team including 18 direct reports and oversight of 30 east region pharmacies. Responsible for employee lifecycle management including interviewing, hiring, onboarding, training, professional development, performance reviews, and offboarding. Maintained a working knowledge of state and federal labor laws. Managed and facilitated the creation of a national centralized remote team. Developed action plans and worked collaboratively with cross-functional teams to improve processes and productivity.

• Team Supervisor · New Choices Recovery Center03-01-2009 – 04-01-2020

  Managed, supervised, and mentored a diverse and cross-functional clinical support team including 4 direct reports. Responsible for recruiting, interviewing, and hiring. Conducted and managed performance reviews and served as non-titled HR manager. Maintained a working knowledge of state and federal labor laws. Indirectly supervised and managed schedules for a clinical team of over 25 providers and physician extenders, maintaining regulatory compliance. Managed Medicaid and OASAS NY State audits, verified insurance, and submitted billing. Supported EMR conversions and served as HIPAA subject matter expert.

Education

• Capital Region BOCESCosmetology Certificate
• SUNY Schenectady County Community CollegeAssociate of Arts and Sciences - AAS, Business, Management, Marketing, and Related Support Services

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