Kimberly Hammond

About

Executive leader specializing in Operations, Process Optimization, Product Development, and Change Management. Known for driving operational excellence and strategic growth by solving complex business challenges through innovative solutions and cross-functional leadership. Demonstrated expertise in cross-functional leadership, successfully managing and executing multiple initiatives and strategies to achieve high-level results. Extensive experience in technology and healthcare industries.

Experience

• Owner | Interim Business Operations Executive · Petal & Pulse Consulting2025-05-01 –

  Interim business operations professional focused on partnering with technology and healthcare organizations to optimize operations and design scalable processes, delivering tailored solutions in organizational design, vendor management, and performance measurement, while also supporting leadership teams in achieving cross-functional alignment across product, engineering, customer success, and commercial functions.

• Head of Clinical Network Strategy and Operations · Koa Health2024-05-01 – 2025-06-01

  Executive leadership managed a global partnership strategy across the U.S., EU, and APAC, successfully negotiating and implementing international clinical and SaaS partnerships while simultaneously reducing clinical model costs by 127% and transforming the unit into a revenue-generating business line.

• Senior Manager, Client Delivery Operations · Maven Clinic2023-03-01 – 2024-05-01

  Scaled global client operations, including building a global implementation team that handled over 500 projects annually, while simultaneously streamlining client request processes and establishing a Senior Leadership forum to influence the product roadmap for Fortune 100 clients and drive significant domestic and international revenue growth, which was highlighted by the successful Amazon Global implementation and subsequent public announcement on CNBC.

• Manager, Client Delivery Operations · Maven Clinic2022-03-01 – 2023-03-01
• Director of Product Management and Operations · Springbuk2021-06-01 – 2022-02-01

  Building and leading a high-performing team of Product Managers and Designers, this executive oversaw the strategic direction and operationalization of all product systems, including the user-facing application, while reengineered Agile ceremonies and organizational processes (like JIRA workflows and the idea-to-feature pipeline) to increase client sales and NPS scores, and served as the primary liaison between Technology and Sales/Client Services to align roadmaps and maximize client value.

• Senior Project/Product Manager · Nerdery2019-10-01 – 2021-04-01

  As a Senior Project Manager and Product Owner for Fortune 500 companies, including Google, Karsten PING, and the Mayo Clinic, this executive managed complex B2B/B2C digital projects across the SDLC and PDLC, leading remote, cross-functional teams as a ScrumMaster, effectively defining product vision and prioritizing features to ensure scalability, expertly managing project budgets and risks (often reversing overbudget projects), and securing key client relationships like the public partnership with the Mayo Clinic by delivering a scaled COVID-19 child anxiety website in three weeks.

• Senior Process Excellence Manager · Midland Credit Management, an Encore Capital Group Company2018-12-01 – 2019-12-01

  Led cross-departmental projects to develop solutions for complex issues, resulting in a $2 million annual increase in debt collections through a redesigned recovery process, while also redesigning and automating outdated business processes for third-party vendors to reduce inefficiencies and enhance user experience, and mentoring junior team members to elevate their data analysis and problem-solving skills.

• Senior Business Operations Lead · Aetna2016-09-01 – 2018-10-01

  developed and executed strategic plans for product implementations and procedural upgrades, overseeing and leading a seven-person Business Support Testing Team and defining their day-to-day operational strategy through extensive mentoring and training in quality assurance and defect analysis; they also coordinated cross-functional workflow with IT and offshore teams to manage implementation, transitioning the process from Waterfall to Agile. Additionally, as a Six Sigma Black Belt, they led a project across multiple departments that successfully identified and corrected the root cause of high duplicate paper claims, resulting in reduced waste and the correction of two additional broken processes after analyzing over 350,000 data points and utilizing process mapping, Fishbone diagrams, and the 5-Why's.

Education

• Belmont University - Jack C. Massey College of BusinessMaster of Business Administration (MBA), Business Intelligence/International Business
• Middle Tennessee State University (MTSU)Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies

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