Catherine Dawn

About

Senior Program Manager with 12+ years of experience leading global programs, projects, and transformations in regulated industries. Proven ability to deliver complex, customer-focused initiatives within scope, schedule, and budget. Skilled in aligning cross-functional teams, mitigating risks, and driving performance across matrixed organizations, with experience in M&A integration, compliance-driven programs, and operational excellence. Certified SAFe® 5 Agilist with strong leadership, governance, and stakeholder management expertise.

Experience

• Strategic Consultant – Program & Operations Strategy · Birthing Dawn Consulting & Wellness10-01-2024

  • Designed and launched an early-stage wellness education initiative, overseeing program structure, content roadmap, operational systems, and delivery processes to support future scalability. • Built onboarding workflows, service delivery templates, and operational frameworks to improve client experience and support remote service delivery. • Led consulting engagements focused on business operations, process improvement, project planning, stakeholder management, and growth strategy, delivering implementation roadmaps and business recommendations. • Delivered wellness services through yoga instruction, event facilitation, client outreach, promotional campaigns, customer engagement initiatives, and operational support within boutique fitness environments. • Developed consulting proposals and service offerings focused on program design, delivery optimization, operational infrastructure, and business process improvement for service-based organizations and entrepreneurs.

• Senior Program Manager: Transformation Portfolio & Program Governance · London Stock Exchange: Data & Analytics Coo Division (Contract)08-01-2022 – 10-01-2024

  • Led global M&A integration across Sales, Product, Legal, and Commercial Strategy, creating a unified post- acquisition roadmap and accelerating go-to-market execution. • Directed CRM and data platform consolidation, integrating Salesforce and Snowflake to strengthen compliance, reporting accuracy, and customer continuity. • Managed a global brand transformation program, delivering 150K+ change events across 200+ systems via 6 Agile releases in a regulated environment. • Built governance and reporting frameworks that improved delivery consistency by 25% and enhanced cross- regional decision-making for senior executives. • Partnered with senior executives to assess risk, ensure regulatory readiness, and align enterprise-level change strategies to business objectives. • Led and mentored a team of 5 Program Managers, allocating resources across engineering, data, and product teams to drive execution.

• Director of Business Development, Program Strategy · Commonpoint Queens02-01-2021 – 08-01-2022

  • Spearheaded cross-functional change initiatives in workforce and community partnership strategy, including the design and rollout of a Salesforce-based job-matching system that improved employer-client matching and user experience. • Developed strategic plans and operational models that drove 590+ successful job placements, directly enhancing community impact and organizational performance. • Built roadmaps for talent development programs that boosted retention, engagement, and long-term career outcomes. • Delivered executive presentations and reporting that influenced resource allocation, compliance readiness, and program funding decisions.

• Founder & Principal Consultant – Operations & Wellness Systems · Elevation Nation Yoga08-01-2016 – 02-01-2021

  • Founded and scaled a wellness services business, increasing enrollment by 25% year-over-year through program development, strategic partnerships, and customer engagement initiatives. • Directed studio operations and managed a 29-person instructional and operations team, overseeing staffing, scheduling, budgeting, resource planning, program delivery, and customer experience. • Designed and implemented CRM workflows, operational processes, and virtual service delivery systems to improve efficiency, customer engagement, and business continuity. • Managed wellness partnerships and programming initiatives for clients including Business Insider and AllianceBernstein. • Led business development, client relationship management, and strategic partnerships to expand service offerings and support sustainable business growth.

• Fix Implementation Project Manager & Installations Team Leader · Bloomberg L.P03-01-2005 – 02-01-2015

  • Delivered FIX protocol onboarding for enterprise clients across 4 continents, coordinating with Sales, Tech, and Ops teams. • Co-led global rollout of Bloomberg’s B-Pipe market data product; developed SOPs, trained cross-regional teams, and led strategy sessions with Sales and Ops leadership. • Used UNIX to monitor infrastructure, troubleshoot deployment issues, and ensure secure, compliant trading configurations. • Selected for Bloomberg’s Operations Global Think Tank, contributing to strategic workflow innovations and cross-departmental SOP improvements adopted across regions. • Managed a 7-person project team; implemented process improvements that reduced deployment timelines by 20% while mentoring junior project managers.

Education

• Syracuse University

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