Zachary Dagneau

About

Senior technical program and delivery leader with nearly 20 years of experience leading complex, multi-vendor implementation programs and building the people and processes behind them. Has directed a $40M product development program through stage-gate governance at Gilbarco Veeder-Root and coached a 13-person delivery team of Sales Directors at Travelers while building portfolio infrastructure and executive reporting cadences. Skilled in program governance and risk escalation, third-party vendor implementation management, and aligning business, operational, and technical stakeholders around shared delivery outcomes. Certified PMP and DASM (SAFe).

Experience

• Project Director, BI Sales Enablement · Travelers2023

  Lead portfolio planning, governance, and execution for the BI Sales Enablement team, partnering with cross-functional teams and senior leadership to align work to strategic investments, manage dependencies, and maintain real-time visibility into delivery progress against annual and multi-year plans. Coach and develop a team of 13 Sales Directors on delivery practices, governance, and continuous improvement, building team capability and promoting consistent project management discipline across a matrixed organization. Led change management and stakeholder readiness for a Salesforce CRM Analytics vendor deployment, engaging 200+ leaders and sellers through structured communications, training, and operational readiness planning. Built portfolio governance infrastructure from the ground up, including an intake process, centralized communications calendar, and executive dashboard, to provide transparent visibility into initiative health and enable timely, informed decisions by senior leadership.

• Program Manager, New Product Development · Gilbarco Veeder-Root2020 – 2023

  Directed end-to-end program delivery for a $40M new product development business, managing the full lifecycle from Voice of Customer requirements capture through engineering design, regulatory compliance, and manufacturing introduction. Governed program execution through formal engineering stage-gate reviews, leading global cross-functional teams of engineers, procurement specialists, quality leads, and manufacturing stakeholders through readiness assessments before advancing programs to subsequent phases. Led multi-vendor procurement coordination and materials specification activities, aligning supplier timelines with engineering milestones and managing third-party implementation dependencies to sustain schedule integrity. Established program risk and escalation frameworks that enabled proactive identification of cost, schedule, and technical risks, reducing overruns and maintaining senior stakeholder alignment on assumptions and constraints.

• Enterprise Project Manager · JRNI, Inc.2019 – 2020

  Led end-to-end delivery of Fortune 500 enterprise technology integrations for Santander Bank, HSBC, and Cisco, managing cross-functional teams of 10 to 20 engineers and QA resources across concurrent vendor implementation programs. Partnered with client stakeholders on integration activities including requirements gathering, organizational readiness, UAT coordination, and user adoption strategies to drive successful platform transitions. Owned platform integration requirements and vendor coordination across O365, Salesforce Sales Cloud, and Google Suite, including secure infrastructure setup such as SSO, webhooks, and AWS VPC configuration.

• Senior Project Manager / Project Specialist · Craftsman Technology Group2016 – 2019

  Directed more than 20 Salesforce implementation programs for national non-profit organizations, managing full lifecycle delivery across cross-functional teams of 5 to 15 analysts, developers, and architects. Oversaw PMO resource planning, budget management, and schedule coordination across a concurrent portfolio of client engagements.

• Boston Program Manager · New Sector Alliance2013 – 2016

  Led business development and program delivery for a civic leadership fellowship, exceeding revenue targets by $1.46M in FY2014 while managing partner relationships and program quality.

Education

• University of TorontoM.A., Russian and European Affairs
• Albion CollegeB.A., History and Public Policy

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