Chloe Hong

About

With a background in journalism and communications, I distill complex information for diverse audiences and craft clear, compelling messages. I bring hands-on experience in customer service, program leadership, and cross-functional collaboration, with strong technical literacy and a detail-oriented approach to content and projects.

Experience

• Customer Service Associate · Interior Logic Group, Inc.03-01-2025 – 04-01-2025

  Developed proficiency in SAP, an ERP software, to produce accurate cost estimates and purchase orders for homeowner repair projects; Maintained client relationships with builders, consistently following up on approvals and payments to keep projects on schedule; Collaborated with internal teams to resolve discrepancies and support project execution

• Concierge · Aegis Living06-01-2024 – 11-01-2024

  Collaborated with staff to promptly resolve issues as they arose, upholding resident and visitor satisfaction; Built meaningful relationships with residents through engaging conversation, understanding their preferences, and serving as a reliable source of assistance; Managed emails, organized documents, and scheduled appointments with accuracy and attention to detail

• After School Program Leader · Boys & Girls Clubs of America10-01-2023 – 05-01-2024

  Developed and implemented activities that met specific education standards; Provided mentorship and support, fostering personal and academic growth; Worked with team members to motivate students to achieve targeted milestones

Education

• Fullerton CollegeAssociate in Arts Transfer in Journalism, Journalism
• California State University, FullertonBachelor of Arts - BA, Journalism

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