Haley Brasher

About

With a diverse educational background and extensive experience in customer success and operations management, I have built a career centered around enhancing client relationships and driving business growth. I hold an Associate's degree in Baking and Pastry Arts from The Culinary Institute of America and pursued a Bachelor of Business Administration in Health Care Administration at Texas A&M University. My professional journey includes roles such as Partner Success Manager at Batbox, where I established customer success functions for a sports technology company, and Senior Customer Success and Operations Manager at MAP Health Management, where I managed enterprise behavioral health clients. I also served as Director of Programming at The Magdalen House, leading nonprofit recovery initiatives. My career reflects a commitment to improving customer experiences, fostering cross-functional collaboration, and translating client feedback into actionable insights for product development and operational enhancements.

Experience

• Partner Success Manager · Batbox03-01-2026

  Founding Customer Success Manager at Batbox, helping build and scale the customer experience for a fast-growing sports technology company redefining how people engage with baseball through immersive gameplay, real-time data, and connected venue experiences. Building the Customer Success function from the ground up, establishing core processes, workflows, and partner engagement models. Leading onboarding and go-live execution for new venue installations in close partnership with operations, product, and engineering. Owning the partner lifecycle from activation through retention and expansion across a growing multi-location network. Creating structure across customer communication, support coordination, and escalation management to improve consistency and responsiveness. Partnering cross-functionally to identify gaps, streamline operations, and strengthen the end-to-end customer experience. Translating partner feedback into actionable insights to inform product development and operational improvements. Supporting issue resolution and driving accountability across teams to ensure timely, effective outcomes. Identifying opportunities for partner growth, including additional modules, features, and multi-location expansion.

• Client Success Partner (Consulting) | SaaS Implementation & Account Strategy | Public Sector · Public Consulting Group05-01-2024 – 03-01-2025

  Owned post-sale success for a national portfolio of public-sector clients implementing behavioral threat assessment SaaS in highly regulated, multi-agency environments. Served as primary relationship owner across state, district, and agency stakeholders, aligning platform adoption to safety, compliance, and operational objectives. Led onboarding, adoption, and customer health strategy across a national public-sector portfolio. Built trusted partnerships with multi-agency stakeholders, aligning platform use to organizational safety, compliance, and operational goals. Led change management and adoption efforts within crisis-sensitive, compliance-driven environments. Partnered cross-functionally with Product and Engineering to identify workflow improvements and system enhancements. Supported crisis response, escalation management, and risk mitigation, strengthening long-term platform viability and customer trust.

• Full-time parenting · Career break08-01-2022 – 05-01-2024

  Took a career break for full-time parenting responsibilities.

• Senior Customer Success and Operations Manager · MAP Health Management10-01-2017 – 08-01-2022

  Progressively advanced from Training Specialist to Client Success Manager to Senior Customer Success & Operations Manager, owning post-sale success for a national portfolio of enterprise behavioral health clients across treatment centers, health systems, EAPs, and payer networks. Owned post-sale execution across onboarding, adoption, escalations, renewal readiness, and expansion support in regulated SUD treatment environments. Built repeatable onboarding workflows, role-based enablement, and standardized documentation to improve consistency and customer time-to-value. Stabilized at-risk accounts through root-cause analysis, executive alignment, and cross-functional recovery plans that restored trust and reduced repeat issues. Partnered with Product, Engineering, Support, and Sales to translate customer friction into actionable improvements, strengthen release readiness, and improve customer experience. Supported integration-dependent workflows by aligning clinical, operational, and technical teams on requirements, change management, and ongoing enablement. Identified and supported expansion opportunities through customer maturity assessments and value-based business cases in partnership with Sales and executive stakeholders.

• Director Of Programming · The Magdalen House05-01-2013 – 06-01-2017

  Led all programming and day-to-day operations for a nonprofit recovery organization. Oversaw staff, volunteers, and clinical-adjacent services to ensure program delivery aligned with mission, community needs, and recovery best practices.

• Degree Marketing · The Culinary Institute of America01-01-2010 – 01-01-2011

  Worked in the marketing department, likely contributing to the promotion and outreach efforts of the institute's programs.

• Externship | Baking & Pastry Production · The JW Marriott & Ritz-Carlton Hotel, at Grande Lakes Orlando02-01-2010 – 06-01-2010

  Completed a Baking & Pastry externship as part of the requirements for The Culinary Institute of America.

Education

• The Culinary Institute of AmericaAssociate's degree, Baking and Pastry Arts/Baker/Pastry Chef
• Texas A&M UniversityBachelor of Business Administration - BBA, Health/Health Care Administration/Management

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