Christiana Godlove Abavana

About

With a Higher National Diploma in Hotel, Catering & Institutional Management from Cape Coast Technical University, I have developed a strong foundation in hospitality and management. My career began as a Hotel Operations Associate at Ridge Royal Hotel, where I supported various departments to enhance guest experiences. I then transitioned to WayaMoney as a Customer Experience Executive, managing customer interactions and social media presence. At Dawadawa, I served as an Administrative Assistant/Front-of-House Manager, coordinating events and ensuring seamless operations. As the Patron & Executive Head of the Female Entrepreneurship Club at CCTU, I led initiatives to foster entrepreneurial skills among students. Currently, I volunteer with Black Sisters in STEM, contributing to logistics and operations. My diverse experiences have honed my skills in customer service, event management, and leadership, making me a versatile professional in the hospitality and management sectors.

Experience

• Logistics/Operation Committee Volunteer · Black Sisters in STEM06-01-2024

  Contributed to logistics and operations, supporting event planning and execution, and ensuring smooth operations.

• Administrative Assistant/Front-of-House Manager · Dawadawa11-01-2023 – 06-01-2024

  Coordinated and scheduled meetings, managed calendars, and handled correspondence for the event manager. Assisted in planning and executing events, coordinating vendors, managing logistics, overseeing setup and breakdown, and communicating with event attendees. Managed Front of House operations during events, ensuring guest satisfaction and addressing issues. Assisted with budgeting and financial tracking for events, including processing invoices and reconciling expenses.

• Patron & Executive Head · Female Entrepreneurship Club at CCTU11-01-2022 – 05-01-2024

  Led the Female Entrepreneurship Club, offering students hands-on learning experiences in entrepreneurship, providing them with opportunities to create and grow businesses.

• Customer Experience Executive · WayaMoney04-01-2021 – 05-01-2024

  Handled customer issues and complaints professionally, serving as the face of the company. Responded to and addressed customer-related issues across social media platforms via the MessageBird platform. Performed product demonstrations and managed the company's social media pages, ensuring customers had the best user experience.

• Hotel Operations Associate · Ridge Royal Hotel09-01-2021 – 11-01-2021

  Supported Front Desk services, Kitchen Staff, Housekeeping, and the Sanitation team. Ensured all responsibilities were executed to provide guests with the best experience.

Education

• Cape Coast Technical UniversityHigher National Diploma, Hotel, Catering & Institutional Management
• Assin Manso Senior High SchoolWest African Senior Secondary Certificate, Home Economics & Management

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