Samira D.

About

Dynamic operations professional with expertise in hospitality management, customer success, administration, and UI/UX design. Skilled at streamlining processes, managing cross-functional teams, and fostering client relationships to optimize operational efficiency and deliver impactful results. With a proven ability to adapt to fast-paced environments, I leverage my diverse skill set to align business objectives with customer needs, driving growth and operational excellence.

Experience

• Senior Operations and Customer Success Manager · Pharma D-mand2025-01-01 –

  Pharma D-mand, pioneering webinar service provider, delivering end-to-end campaigns, transforming webinar delivery landscape for superior ROI. - Assured registrations targeting your audience. - Comprehensive pre-webinar marketing: email, telemarketing, social, paid media. - Post-webinar white glove service: channel-optimized leads, registrant follow-up, appointment setting.

• Customer Success Lead · Pharma D-mand2024-06-01 – 2025-01-01

  Onboarded new clients and ensured successful platform adoption, maximising value. Built strong relationships and fostering long-term partnerships. Leveraged deep understanding of the pharma industry to solve client challenges.

• Freelance Web Designer2023-11-01 –
• Sales Development Representative · OutboundWorx2024-06-01 – 2025-01-01

  Thrived in a fast-paced environment, driving qualified leads for OutboundWorx! Executed outbound prospecting campaigns across various channels to identify and qualify leads. Conducted high-volume calls with decision-makers to understand pain points and promote OutboundWorx solutions. Leveraged social selling techniques to generate leads and build relationships with potential customers.

• Executive Assistant · Lemar Import and Exports2015-04-01 – 2024-03-01
• PBX Operator · Tyme Global Technologies2021-08-01 – 2023-02-01
• Customer Service Agent · delivery.com2020-03-01 – 2020-12-01

  Delivery.com is an American food service provider that partners with merchants to deliver their food. The role of a customer service agent within Delivery.com is to aid customers such as: answering calls, placing orders, responding to emails, assisting in tracking orders, and so forth. This role has really helped me to improve my customer service, dealing with all kinds of customers has equipped me with fast responses to issues.

• Front Office Receptionist · Gorgeous George2020-01-01 – 2020-08-01
• Cafe Server · The Creamery Ice Cream Company2018-04-01 – 2020-02-01
• Front Office Intern · The Twelve Apostles Hotel and Spa - part of the Red Carnation Hotel Collection2018-07-01 – 2018-09-01

Education

• University of South Africa/Universiteit van Suid-AfrikaAdvance diploma, Business, Management, Marketing, and Related Support Services
• International Hotel SchoolHotel management dipolma, AHLEI in Hospitality management
• Summerhill International CollegeMatric, High School/Secondary Diplomas and Certificates

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