Christobell Madzorera
Business Analyst | Data Analysis (SQL, Power BI, Tableau) | CRM & Process Improvement
10 yrs experience · Johannesburg, South Africa · <10 hrs/week
About
Business Analyst with experience in data analysis, customer service, sales, and business operations support. Skilled in requirements gathering, stakeholder communication, reporting, CRM systems, process improvement, and customer engagement, with hands-on data analysis using SQL, Excel, Power BI, and Tableau and Agile delivery support (UAT, Jira, Confluence).
Skills
Experience
- Customer Service & Virtual Support Specialist · Remote Contract Roles01-01-2025
• Customer support via calls, email, and live chat • CRM management, bookings, and administrative support • Customer query resolution and follow-ups
- Sales Consultant / Telesales Representative · Remote Contract Roles03-01-2022 – 12-01-2024
• Cold calling, lead generation, and appointment setting • CRM updates and sales pipeline management • Engaged potential clients, identified customer needs, and closed sales opportunities
- Business Analyst · Data Axial07-01-2018 – 02-01-2022
• Requirements gathering and stakeholder engagement • BPMN process flows, user stories, and functional documentation • Data analysis using SQL, Excel, Power BI, and Tableau • Agile delivery support, UAT, Jira, and Confluence • Identified business gaps, trends, and process improvement opportunities through reporting and analysis
- Associate Business Analyst · Data Axial11-01-2016 – 06-01-2018
• Requirements documentation and process mapping • Reporting, stakeholder support, SQL, Jira, and Confluence
- ICT & Systems Support Intern · Data Axial09-01-2015 – 10-01-2016
• System support, SQL-related tasks, and ticket tracking • Assisted with user requests and operational reporting • Supported day-to-day business operations and system improvements • Maintained accurate records of support activities and issue resolutions
- Telesales/Admin Assistant · Express Worldwide11-01-2014 – 06-01-2015
• Cold calling, lead generation, and administration • Shipment tracking and costumer service
Education
- University of South AfricaB com, Business Informatics
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