Chrystie K.

About

As a dynamic and strategic Customer Success Manager with over 6 years of experience, I excel in optimizing product adoption and driving customer retention. With a proven track record in training, implementation, and managing large-scale projects, I bring a unique blend of strategic planning, relationship building, and creative problem-solving to the table. I am eager to leverage my skills in a leadership role within a large enterprise, where I can contribute to growth and success through innovative customer success strategies. Additionally, I have experience in real estate and product management, which enhances my ability to adapt and contribute across various industries.

Experience

• Customer Success Manager · Locusview2023-06-01 –
• Customer Success Manager · project442022-06-01 – 2023-05-01
• Implementation Specialist · Locusview2021-03-01 – 2022-06-01
• Customer Success/Implementation Project Manager · Flinn Scientific, Inc.2019-09-01 – 2021-03-01

  Responsible for supporting customers, tracking customer engagement, monitoring product usage, and reporting on all customer analytics. Defined clear targets and objectives and communicated them to team members. Managed senior-level personnel in marketing and sales. Achieved a 35% increase in customer retention through analytical utilization reports. Conducted training and mentored team members. Exceeded annual goals with a client renewal rate above 85% for over 100 Enterprise Accounts. Improved client satisfaction by 45% through changes to the client onboarding process. Conducted online training sessions for new clients and led the onboarding process to ensure a 100% product activation success rate.

• Associate Product Manager · Flinn Scientific, Inc.2018-04-01 – 2019-10-01

  Optimized email campaigns to increase open and click-through rates by 45%. Analyzed customer data and communicated insights to stakeholders. Oversaw the preparation of marketing materials. Worked with product development teams to enhance products. Conducted market research to identify new opportunities. Analyzed metrics to assist in Product Lifecycle Management.

• Real Estate Broker Associate · Baird & Warner2014-06-01 – 2019-12-01

  Coordinated property advertisements and maintained files on active properties. Improved profitability and developed pipeline using multiple marketing channels. Conducted market analysis and managed real estate transactions from initiation to closing. Negotiated property deals and ensured adherence to leases and contracts.

Education

• University of Bridgeport
• University Of MaineBachelor's Degree, Business Administration

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