Chynna Walker

About

Experienced community management and social media assistant aimed at providing excellent support to start-up and established ECommerce brands. I’ve helped brands establish their tone and created engaging content that fostered sales and positive platform communication. With a combination of strong communication skills and a deep passion for providing the best customer support experience possible, I am well-equipped to manage brand communities and provide valuable support on all ECommerce endeavors.

Experience

• Customer Service Associate · Omsom05-01-2022

  - Manage inbound and outbound emails with knowledge and efficiency - Identify and address customer needs with a goal of complete satisfaction - Provide expert answers to questions about products, availability, order tracking, etc. while presenting a best-in-class CX service - Follow company communications guidelines and procedures under minimal supervision - Recommend improvements to processes for improved company efficiency - Build expert and dynamic knowledge of company products and services - Research information using available resources to satisfy customer inquiries - Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships - Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties - Maintain daily log of product/order issues and resolutions in an electronic database for review

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