Jesel Cura

About

I am a Customer Success Manager with nearly 8 years of experience across various industries. My expertise spans e-commerce store management, particularly with Shopify, and delivering exceptional customer support. I specialize in proactive account management, client onboarding, and ensuring clients achieve their business goals. I’m passionate about driving growth, engagement, and building long-lasting relationships between brands and customers. Whether it’s increasing conversion rates, improving customer satisfaction, or streamlining processes, I bring value with a focus on results. I’m always seeking new opportunities to collaborate and help businesses thrive.

Experience

• Customer Success Manager · Freelance2021-06-01 – 2024-06-01

  As a Customer Success Manager, I focus on building strong client relationships and helping customers fully utilize our platform to achieve their goals. I guide them through onboarding, provide ongoing support, and monitor performance metrics to drive retention and growth. With a proactive approach, I ensure customers maximize value while identifying upsell opportunities and fostering long-term success. Key strengths: Onboarding and relationship management, Data-driven performance insights, Customer advocacy and problem-solving.

• Operations Generalist · Ethos Support2023-07-01 – 2025-08-01

  As an Operations Generalist, I managed a wide range of business functions to ensure smooth day-to-day operations. I provided support across multiple departments, optimizing workflows, streamlining processes, and ensuring effective communication between teams. My role involved coordinating tasks, managing administrative functions, and solving operational challenges to improve overall efficiency. With a focus on organization and problem-solving, I ensured that operational procedures were followed, deadlines were met, and resources were used effectively. My ability to adapt quickly and manage diverse tasks helped maintain productivity and support business growth.

• Interim Team Lead · Ethos Support2023-02-01 – 2025-08-01

  As an Interim Team Leader, I took on the responsibility of managing and guiding a team through a transitional period. My role involved overseeing daily operations, setting clear goals, and providing direction to ensure continued productivity and alignment with company objectives. I fostered collaboration, addressed challenges, and supported team members to maintain performance standards and meet project deadlines. I focused on effective communication, coaching, and problem-solving to ensure a smooth transition and successful outcomes, while keeping the team motivated and aligned with key priorities.

• Maintenance Coordinator Assistant · E & G Real Estate Services2019-07-01 – 2025-08-01

  As a Maintenance Coordinator Assistant, I supported the maintenance team by organizing schedules, tracking work orders, and ensuring timely completion of maintenance tasks. My role involved managing communication between technicians, vendors, and internal teams to coordinate repairs and upkeep efficiently. I also handled administrative tasks such as maintaining records, processing invoices, and ensuring that all equipment and supplies were readily available. By focusing on organization and clear communication, I contributed to the smooth operation of maintenance activities, helping to minimize downtime and ensuring a safe, well-maintained environment.

Education

• Holy Angel UniversityBachelor of Science - BS, Information Technology
• KodegoFull Stack Web Developer

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