Claire Young

About

Over a decade of experience championing UX processes for both B2B and B2C SaaS products. Experienced in teaching the value of research led design for some of the worlds largest brands, as well as the smallest of startups. Past clients include: BCA, BAE Systems, GlaxoSmithKline, Avis, Allianz, Petplan, Hewlett Packard , Regus, Waitrose. Industries: Pharma, Public Sector, FMCG, Cyber Security, Construction/High Risk, Financial, Human Resources and Performance Management, Hospitality, Automotive, Beauty

Experience

• Senior Product Designer · SiteAssist10-01-2022

  Decreasing the time searching for permits by 70% for construction teams by redesigning the permit listings across mobile/desktop. Designed a cutting-edge technical plans feature, saving time and helping high risk industries tackle clash related fatalities. Solved the problematic influx of daily notifications and emails for construction workers by designing a notification system. Reduced unethical and dangerous forms of communications on construction sites, by designing a commenting/chat feature within the SiteAssist platform, reducing risks and cutting the time normally spent on WhatsApp, email, and SMS. Worked on the new 'Mimics' feature, working closely with customers, product and dev to create a 'virtual' diagram feature aimed to minimise dangerous activities associated with the live status's of highly complex electrical systems.

• Product Designer · Pepper11-01-2020 – 07-01-2022

  Pepper delivers branded apps to Itsu, GBK, Rick Stein, Youngs Pubs and Over Under (to name a few). Involved in projects end-to-end; from gathering customer insights, user research and testing, prototyping and experimenting; and workshop facilitation to launching final designs. Instrumental in securing a long term contract with itsu by designing a winning PoC. Redesigned our key 'Pay your bill' web product, allowing customers to pay their bill within minutes rather than up to 1 hour per table. Led the UX/UI of multiple product features as the sole designer, including gift cards, loyalty for web, and parent categories (menu architecture).

• Product Designer · OpenBlend12-01-2019 – 08-01-2020

  Designed a winning PoC which resulted in us securing a long term contract with Dr Martens. Increased user engagement by 58% by redesigning the key feature Objectives and implementing holistic strategies to address user problems. Meeting the needs of development team by creating interaction specifications, wireframes, userflows, and interactive prototypes to effectively communicate and present design ideas. Key player in all forms of requirement gathering, user research and usability testing.

• UX / Product Designer · BCA UK10-01-2018 – 10-01-2019

  BCA Vehicle Remarketing is *the* marketplace for vehicles. The division sold more than 1 million vehicles in the last year and owns WeBuyAnyCar.com. Delivering data driven, scalable B2B SaaS design solutions to senior stakeholders, product team, developers and product managers. Worked on the search and listings function for the BCA IMS application; a stock inventory system which tracks and re-markets 1000s of vehicles each day (working closely with BMW, VW Audi and Toyota). Key activities include: User-centred research through a variety of methods such as observation analysis/field studies and task based recordings), to define pain points for users across each brand (BMW/Toyota and VW). Mastering a complex system designed by developers (with limited user testing) resulting in a fragmented and frustrating UX. Using data and experimentation to deliver wireframes/lo-fi conceptual solutions for testing.

• UX/UI Designer · Tax Computer Systems Ltd10-01-2016 – 10-01-2018

  Transforming complex and dated financial legacy systems into elegantly designed 21st century applications. Project: Transforming a popular but historical suite of tax products into one integrated (cloud) framework and a modern, consistent UI. Main problem/Task: In short; to redesign highly dated financial systems into one cohesive product suite using elegance and simplicity. Existing workflows exist in separate dated applications consisting of 25 years worth of legacy code restricting the seamless, fluid analysis and filing of tax data. Bringing all products up-to-date and on trend as Tax 'goes digital'. Process: User research, problem definition, formation of experience hypothesis, prototyping in medium and hi fidelity, user testing / design iteration (Agile), visual design, code ready design libraries and production. Solution: I built a fully coded bootstrap 3 design system to help ship higher quality MVP faster. Integrating products into one SAAS ecosystem using sophisticated design solutions to solve the challenges of processing complex tax data into one user-friendly, consistent human centered experience.

Education

• Guildford College of TechnologyGraphic Design
• Guildford Technology CollegeGraphic Design

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