Clara Chaouat

About

With a background in Frontend Development and a PhD/PharmD in Life Sciences, I specialize in building and scaling digital tools that bridge the gap between complex data and user experience. I’ve evolved into roles that combine hands-on coding with high-level Client-Facing expertise. Through my experience at Didomi (Technical Account Manager) and Remote (Solutions Engineering), I have mastered the art of navigating high-stakes technical environments—translating complex customer needs into scalable SaaS architectures while ensuring strict data privacy and compliance. I bring a blend of clean code, product thinking, and active listening to every project. Whether you need a senior contributor to lead a Frontend project or a strategic partner to drive technical integrations and customer success, I thrive in making complex systems accessible, compliant, and efficient.

Experience

• Technical account manager · Didomi09-01-2025

  - Delivered end-to-end custom technical integrations for enterprise customers by implementing and validating SDK/API integrations across web, mobile & CTV stacks. -Resolved Tier 3 production incidents through API debugging, DOM inspection, SQL validation, scripting and AI-assisted log analysis to restore system reliability. - Bridged customers with account management teams by providing clear technical context and follow-up, driving upsell opportunities and account growth. - Acted as a technical presales partner for enterprise customers by leading technical discovery calls and client meetings to assess use-case feasibility and custom developments.

• Frontend Engineer · Remote2024 – 05-01-2025

  - Designed a control access feature using React.js/Next.js to restrict the platform usage to non-paying customers, generating significant annual cost savings. - Optimized the customer payroll approval process experience by simplifying complex UI workflows using Styled Components to enhance operational efficiency and reduce user friction. - Implemented a customer onboarding checklist using React/Next.js, leveraging AI-driven workflow optimization to reduce setup errors and shorten onboarding cycles by 30%. - Unified employee offboarding process by consolidating three distinct workflows into one streamlined system to provide a more consistent and efficient experience for HR administrators. - Implemented end-to-end test suites using Jest to validate critical user flows and prevent frontend regressions before release.

• Frontend Engineer · Les Maisons du Voyage (Groupe Figaro)2022 – 2023

  - Migrated legacy WordPress platform to React/Next.js, enhancing scalability and performance increasing traffic by 15%. - Created an interactive itinerary builder to enhance customer experience by using UX/UI design principles, boosting reservations by 22%. - Designed & implemented web experimentations through landing pages (A/B testing) using Kamaleoon optimizing conversion rate by 20%. - Improved best practices for SEO & conversion rate optimisation resulting 30% growth in organic traffic, - Implemented cookies and tags using Google Tag Manager for effective tracking and analytics‬ ‭ generating real-time insights that informed data-driven optimizations.

• Profesisonal Services Engineer · Zoomin2020 – 2021

  - Developed styled and responsive dynamic websites & applications, using React to help companies better manage their documentation, - Onboarded B2B clients by delivering technical & tailored product demos and providing integration guidance, to ensure smooth adoption and fasten time-to-value, - Ensured a consistent, high-quality customer experience collaborating with cross-functional teams through regular syncs and shared documentation, - Led team enablement sessions by delivering training and support materials, helping accelerate feature adoption and minimize dependency on engineering support, - Monitored and debugged client-side integrations ensuring post - implementation support by resolving technical issues efficiently.

• Technical Account Manager · New Directions Australia2017-01-01 – 2019-01-01

  - Provided tailored cosmetic ingredient selection guidance through client consultations and product sampling, ensuring optimal formulation performance and increasing repeat orders,- Delivered educational workshops and documentation based on product use cases and industry best practices, empowering clients to use cosmetic ingredients confidently and reducing support inquiries,- Streamlined client onboarding by developing step-by-step integration guides and dedicated demo sessions, accelerating adoption of private-label services and reducing time-to-launch.

• R&D Project Manager · L'Oréal2016 – 2017

  - Led the reformulation of the "True Match" foundation line (paraben/silicone-free) using Design of Experiments (DOE) to optimize stability and sensory performance. - Conducted rphysicochemical and microbiological characterization using rheology, optical microscopy, laser granulometry, and SEM to ensure structural consistency. - Orchestrated comprehensive assessments of tactile and aesthetic properties to ensure the reformulated line maintained 1:1 sensory parity with the original formulas. - Screened and validated sustainable raw materials to replace silicones and parabens, maintaining high sensory performance and formula stability.

• R&D Project Manager · Pierre Fabre Group2013 – 2016

  - Developed polymer-based encapsulation systems and catanionic vectors for drug delivery using micro and nanoparticules to optimize the release of whitening ingredients in dermo-cosmetic applications. -Conducted advanced physical characterization of delivery systems using Transmission Electron Microscopy (TEM), Dynamic Light Scattering (DLS), and Tensiometry to validate particle size and morphology. - Performed deep molecular analysis and structural validation through Mass Spectrometry and multi-dimensional NMR (DOSY, COSY, 1H, 12C). - Directed technical meetings with industrial partners and managed the global sourcing of raw materials to align research with manufacturing requirements. - Authored scientific publications based on original research while maintaining continuous technology monitoring and library research in the field of encapsulation.

• R&D Project Manager · NextPharma01-01-2019 – 01-01-2020

  - Designed and optimized lipid-based formulations using a Quality by Design (QbD) approach to develop high-performance soft and hard gel capsules. - Performed comprehensive physical characterizations including Laser Granulometry, Optical Microscopy, Rheology, and Refractometry to ensure particle size stability and formula robustness. - Led reverse engineering projects and developed Abbreviated New Drug Applications (ANDA) to replicate and optimize complex pharmaceutical formulations. - Managed the scale-up process from laboratory prototypes to industrial production within a GMP environment, ensuring seamless technology transfer. - Developed and implemented new testing protocols to evaluate product performance and stability throughout the development lifecycle. - Authored formal regulatory documentation and provided high-level technical support to analytical, manufacturing, and purchasing departments. - Managed raw material sourcing and coordinated with international suppliers to ensure compliance with strict quality and technical specifications.

Education

• Israel Tech Challenge <​itc>Full-Stack Development Program, Design de pages Web, des ressources numériques / multimédia et d'information
• Université Paul Sabatier Toulouse IIIDoctor of Philosophy (PhD), Physical - Chemistry
• Université Paris CitéDoctor of Pharmacy - (PharmD)
• Paris-Sud University (Paris XI)Master’s of Science (M.Sc), Cosmetic Science

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