Dagim Hailu
Management Graduate
2 yrs experience · Addis Ababa, Ethiopia · <10 hrs/week
About
With a Bachelor Degree in Management from Hope University College, I have developed a strong foundation in business principles. My career began with internships at Kifle Asamnew Building Contractor and Addis Ababa City Road Authority, where I gained valuable experience in purchasing and human resources. Transitioning into the banking sector, I served as a Customer Service Officer at the Commercial Bank of Ethiopia from December 2021 to February 2023, and currently hold the same position at Bunna Bank. In these roles, I have honed my skills in customer relations, problem-solving, and delivering exceptional service. Additionally, I have enhanced my technical proficiency through Excel courses on Udemy, equipping me with advanced data management skills. My diverse experiences and continuous learning reflect my commitment to professional growth and excellence in customer service.
Experience
- Customer Service Officer · Bunna Bank02-01-2023
As a Customer Service Officer, responsible for assisting customers with their banking needs, handling inquiries, and providing excellent service.
- Customer Service Officer · Commercial Bank of Ethiopia12-01-2021 – 02-01-2023
As a Customer Service Officer, responsible for assisting customers with their banking needs, handling inquiries, and providing excellent service.
- Purchasing Intern · Kifle Asamnew Building Contractor03-01-2021 – 06-01-2021
As a Purchasing Intern, likely involved in supporting the procurement process, managing supplier relationships, and assisting with inventory management.
- Human Resources Intern · Addis Ababa City Road Authority07-01-2019 – 09-01-2019
As a Human Resources Intern, likely involved in supporting HR functions such as recruitment, employee records management, and assisting with HR projects.
Education
- Hope University CollegeBachelor Degree in Management, Management
- UdemyExcel Lessons Zero to Pro for Teachers and Office Workers, Microsoft
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