Dalbir Singh Guhman

About

Engineering leader with 18+ years delivering scalable, secure software and building high-performing teams across SaaS, distributed systems, AI/ML and FinTech. Proven track record leading cross-functional programs — from agile delivery and platform scaling to global product launches, security integrations and AI/ML initiatives focused on fraud, risk and identity. Experienced in digital transformation and internationalization for customers in Telecom, Retail, Energy, Finance, Government, SMB and Advertising. I partner with product and business leaders to translate strategy into measurable outcomes: reliable systems, faster delivery, and reduced risk — available for leadership and advisory roles.

Experience

• Tech Advisor to Startups | Founder | Director - Technology Consulting (Fractional/Contract) · Intellicraft Solutions Inc.12-01-2023

  -Consult with startups/companies across areas i.e. cloud native, distributed systems, engineering strategy & vision, devops, security, fraud, compliance, product, agile delivery, org design, hiring.

• Head - Software Engineering (Sr Manager), Small Business - Payroll · Wave HQ (Financials)2024 – 2025

  -Led a 20+ member engineering org (10 direct reports - inclusive 2 managers, 3 teams) for the payroll vertical to build automated, secure, reliable workflows/features across tax filing (IRS/US, CRA/Canada), employee payments, contractor billing, financial reports, internal operations, regulatory compliance (fraud detection, AML, KYC, etc), money movement (direct deposits, ACH, EFTs) to help small businesses manage their finances and grow. -Managed implementation of third party vendor (Symmetry, MasterTax, Plaid, Stripe, AI/ML → ThreatMetrix, Idology, Jumio) & Banks (RBC, Wells Fargo) integrations for taxation, payroll, compliance, fraud, risk, operations, etc, workflows to support 15K+ (25% YOY growth rate) small businesses across North America. -Drove cross-functional alignment across product, design, risk, finance, operations, and compliance to define and execute strategic product roadmaps, scaling ARR from $50M+ to $100M+. -Successfully led multiple engineering teams to create an integration strategy to leverage Check services/APIs for payroll product expansion across additional 36 US states and leading implementation (includes tech transition from Ruby→Python; Rails→React) to empower small businesses achieve higher levels of efficiency. -Successfully led the adoption and integration of AI/ML tools GitHub Advanced Security, Vanta and Aqua across a 100+ engineering organization, standardizing secure development practices and enhancing code safety and compliance.

• Co-founder (Product) · CodeHugo2024 – 2024

  CodeHugo is an AI mentor platform powered by GPT for engineers to develop their computational thinking and enhance their coding skills. -Defined product workflows to support building AI powered programming mentor platform for engineers. -Defined design layouts for the product web pages. -Collaborated with fellow co-founder (technical) to finalize the list of tech tools (Vercel, OpenAI, Zoho, Resend) to use to build the product.

• Head - Software Engineering (Sr Manager), Small Business - Growth/Communication · Jobber12-01-2021 – 12-01-2023

  -Led a ~40 member engineering org (10 direct reports - inclusive 4 managers, 7 teams) & third party vendors (SendGrid, Twilio, Split, AppsFlyer, AI/ML → Sift) to launch (iOS, Android, Desktop) growth experiments across sign up, conversion, onboarding, setup, usage, navigation (deep linking) & pricing, communication (sms, email, notifications, reminders, campaigns) features and automated fraud detection solutions for small businesses (> 50K) across North America and Europe. -Partnered cross-functionally with product, design, marketing, and sales to define and execute strategic product roadmaps, leading engineering initiatives that drove measurable business impact, including MRR growth (+5%), expansion revenue ($10K→$50K+), engagement (70%→90%+), customer acquisition (20K→50K+), and ARR ($100M→$170M+). -Advanced engineering strategy (development in react, react native, graphql) by defining and executing on the tech goals (successfully converted mobile app to react native in 1+ year) in collaboration with the team engineering leads & managers; drove and implemented agile delivery framework across multiple teams to support fast and iterative releases. -Coached engineers (junior to principal) and managers & supported their career growth (promoted 10+ engineers; IC to manager transition); recruited (100+ interviews) engineers, managers and sr managers to support company growth across multiple functional areas. -Spearheaded department-wide engineering improvements and adoption of AI/ML tools, including -GitHub Copilot across a 150+ engineering organization, new engineer onboarding program, a shared hiring pipeline, feature flagging framework, IC to manager transition program, and a scalable approach for splitting large teams enhancing developer productivity, operational eJciency, and team scalability.

• Group Program Manager, Messaging Tech Platform · Global Relay2020 – 2021

  -Successfully launched a global, regulatory compliant messaging product on Mobile (iOS, Android) and Desktop. Managed a team of 6 engineering program managers (mentored and supported their career growth) to execute complex technical projects across over 90 countries in the Telecom, Finance and Energy sectors. -Collaborated cross-functionally with business development, marketing, legal and product management teams to define and prioritize strategic roadmaps for the messaging app and led more than 15 globally distributed engineering teams to generate over $200M in revenue and expand business across Europe, North America and Asia Pacific. -Oversaw the execution of product features including chat, channels, administration, conferencing, search, SMS, voice and video and coordinated third-party integrations with Nexmo, Twilio and Vonage.

• Sr Tech Program Manager, Business Analytics Platform · Amazon2019 – 2020

  -Developed and executed a comprehensive analytics product/program road map to support major Amazon business units (B2B) globally, including Alexa, Music, Payments, and Risk Management. -Managed more than 10 cross-functional and engineering teams (mentored engineers, and supported their career growth as well) to deliver on the analytics program goals. Launched highly optimized cost models and billing services worldwide across AWS resource usage, delivering savings of over $50 million. -Led automation of data engineering (DE) work environments globally across Amazon, implementing engineering best practices for a community of over 5,000 DE professionals.

• Sr Tech Program Manager, Digital Payments Platform · Amazon12-01-2016 – 12-01-2019

  -Created and executed a comprehensive payments program and product roadmap to support global retail business expansion (B2B; B2C), serving over 1 million sellers and 100 million consumers. -Managed and led over 30 globally distributed functional (Legal, Tax, Compliance/Regulatory, Risk Management, Accounting, Treasury), engineering (mentored engineers, and supported their career growth as well), bank (ABN AMRO, RBS, ING) and payment processor (Stripe, Arvato) teams comprising of over 150 members to launch payment solutions. -Launched (for iOS, Android, Desktop) digital payment methods (Ideal, Bancontact, P24, Credit Card, Invoicing) across Europe (Netherlands, Belgium, Poland, France, Germany, Austria, Finland, Switzerland, Norway, Sweden, Denmark and Turkey) with a target gross merchandise sales of over 1 Billion EUROs and B2C customer increase by over 1M. -Led product innovation (e.g. AI/ML based fraud detection) and automation eVorts to accelerate payment method launches by over 30% on a global scale while ensuring compliance with regulatory and financial systems.

• Tech Project Manager, Billing Platform · jBilling2016 – 2016

  -Led multiple global (Canada, India, Italy, France) technical teams, comprising of over 15 engineers (mentored, and supported their career growth as well) and vendors (SureAddress, SureTax), to successfully deliver cloud-based billing solutions (B2B; B2C) for clients in the Energy, Retail and Telecom sectors. -Developed jBilling's billing product expertise and oversaw its implementation for key European and North American clients such as ATOS and NGES. -Worked closely with jBilling's Director of Customer Success and VP of Sales to create and present innovative product prototypes to attract new customers across North America. Worked with client Next Generation Energy Services (NGES) executive leadership (CEO, CTO) to identify root billing inefficiencies in the energy sector, informing product innovation and platform improvements.

• Tech Project Manager, Provincial Citizen's Online Services Platform · The City of Calgary2014 – 2015

  -Oversaw and coordinated an inter-functional team of over 40 members, including engineers and third-party vendors like Computronix, Microsoft, Oracle, and Xerox, to automate and improve the provincial citizen's online services platform for a user base exceeding one million. -Led software development and upgrades for housing and building assessment software (LRF) as well as workflow management software for business permits and licenses (Posse) on behalf of The City of Calgary. -Created The City's annual IT roadmap with an emphasis on database technologies, tools and applications, operating systems, and storage strategies.

• Engineering Lead, Billing Platform · CSG International12-01-2010 – 12-01-2012

  -Led a team of ~8 direct reports and coordinated multiple, globally distributed engineering projects involving 50+ engineers across the US, India, Ireland, and the UK, mentoring engineers and supporting their career growth while driving the development and deployment of customer management (CRM) platform and SingleView, a B2B/B2C billing software product serving clients in North America, Europe, and the Middle East, with a processing capability of at least 1M user transactions per month and scalable to meet future growth. -Collaborated with major clients (MIC1, Mastercard, Trader Media Group) across telecom, finance, and advertising to gather billing requirements, translate them into product roadmaps, develop and lead engineering teams in delivering functional workflows/features. -Worked closely with senior sales leadership to develop billing product prototypes, contributing to new client wins across North America.

• Engineering Lead, Billing Platform · Amdocs2006 – 2011

  -Led a core team of ~6 direct reports and coordinated multiple, globally distributed engineering efforts involving 50+ engineers across Germany, the US, India, Israel, and Canada, mentoring and supporting engineer career growth while developing an efficient customer management (CRM) tool and Ensemble, a B2B/B2C billing system serving a telecommunication user base of over 1M across Europe and North America. -Conducted workshops and sessions with major telecom clients Vodafone, Talkline, Rogers, AT&T, and Cingular, to gather billing requirements, develop cohesive product roadmaps, and implement functional workflows.

• Software Engineer, Electronic Data Management Platform (EDM) · TCG Software Services Ltd2005 – 2006

  -Successfully integrated multiple financial data sources (Bloomberg, Telekurs) with the core EDM system, enhancing data accuracy and accessibility for clients. -Implemented a robust business rules engine (BRM) to validate and process over 1 million daily records of aggregated financial data, increasing efficiency and reliability of client's (e.g. Golden Source Corporation ) business systems (e.g. financial reporting).

Education

• Narsee Monjee Institute of Management StudiesMasters in Business Management, Masters in Business Management
• Sikkim Manipal Institute of TechnologyBachelors in Computer Engineering, Bachelors in Computer Engineering

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