Delaney Anckaer

About

Experienced UX Designer with a strong foundation in QA and software testing. Specializes in modernizing enterprise applications within the EdTech, B2B, and SaaS industries. Certified by Nielsen Norman Group (NN/g) and ISTQB, with a background in art and computer information systems.

Experience

• UX Designer · Evisions10-01-2021
• Software Engineer in Test II · Evisions06-01-2020 – 10-01-2021
• Software Engineer in Test I · Evisions2019 – 06-01-2020
• Software Support Analyst · Evisions10-01-2017 – 2019
• Customer Service Representative · Danale Inc2017-07-01 – 2017-11-01

  • Provided technical support to end users for issues ranging from camera set-up to cloud synchronization delays • Proofread and revised 5 manufacturers' product user guides and added FAQs to website, reducing ticket volume by 80% • Developed first support manual, standardizing troubleshooting procedures and reducing new hire onboarding time • Validated camera compatibility within the Danale Android and iOS apps, preventing critical post-launch support issues • Monitored and replied to user reviews via Google Play Developer Console, providing technical guidance and directing users to support, improving response time and user satisfaction

• Platform Support Technician · PriceSpider2016-11-01 – 2017-07-01

  • Created 25 page manual documenting client data troubleshooting processes and provided training for 12 colleagues • Coordinated with Implementation Team regarding new client data and expectations for Excel and XML files before delivery • Monitored system health and crawler throughput • Generated daily report for C-Level Executives identifying bugs and crawler fixes for Scrum sprints • Examined client data following service delivery

• Product Support Specialist · PriceSpider2016-09-01 – 2016-11-01

  • Collaborated with Client Support and Software Development teams to address and troubleshoot user-impacting problems • Created and updated crawler logic using regular expressions for thousands of e-commerce websites ranging from Amazon.com to Zoro.com • Audited aggregated data utilizing proprietary tools to maintain SLAs • Generated and completed tickets with speed and precision using JIRA • Utilized Fiddler to investigate and troubleshoot abnormal website behavior

• Certified Technician · Staples2016-05-01 – 2016-09-01

  • Diagnosed and repaired cellphones and computers • Performed data backups and transfers • Installed software and operating systems • Identified and addressed network connectivity issues • Met and exceeded daily sales goals for extended service plans, peripherals, and accessories

• Sales Associate · Staples2015-06-01 – 2016-05-01

  • Greeted customers and provided product and services information • Cashiered and replenished stock as needed • Performed stock checks for customers utilizing AS400

Education

• Chapman UniversityBachelor of Fine Arts (B.F.A.), Art
• Chapman UniversityBachelor of Science (B.S.), Computer Information Systems

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