Eden M.

About

I build and deliver applied AI systems that solve real operational problems in production environments. My background spans hands-on engineering and product ownership, with experience owning AI-powered tools from early discovery through deployment, iteration, and adoption. I’ve led the development of internal AI platforms and LLM-powered applications used by support teams, analysts, and leadership, including RAG-based systems, workflow automations, and conversational AI tools. My work has involved defining product direction, writing production code, validating model behavior, debugging retrieval pipelines, and establishing quality and evaluation processes to ensure reliability at scale. I work best in roles that sit at the intersection of product, engineering, and operations. I’m comfortable embedding with stakeholders, translating ambiguous business needs into technical designs, and taking full ownership of delivery in fast-moving environments. I bring a strong systems mindset, clear communication, and a focus on shipping solutions that teams actually adopt. I’m currently open to senior-level applied AI, AI product, and solutions-focused roles where I can contribute quickly, operate with ownership, and help teams turn emerging AI capabilities into durable, high-impact products.

Experience

• Ai Engineer & Product Owner · Private Company2025-06-01 –

  - Designed, built, and delivered internal software applications used by operational teams to coordinate work and manage day-to-day execution. - Worked directly with business stakeholders to understand existing processes, define requirements, and convert operational needs into technical solutions. Implemented production-ready web and mobile applications with an emphasis on reliability, usability, and clear operational workflows. - Owned the full delivery lifecycle from requirements definition through prototyping, development, deployment, and post-launch refinement. - Identified and resolved technical and workflow issues, maintained system stability during live operations, and adapted solutions as requirements evolved.

• Ai Product Owner & Prototype Developer · Aptean2024-11-01 – 2025-06-01

  Developed and deployed AI-first internal solutions across chatbot systems and enterprise tooling, integrating LLMs, RAG pipelines, and custom workflows to streamline support and engineering functions. AI Tooling Led the development of an internal workspace for the customer support organization, a support tool built on top of the org’s largest generative AI assistant. • Collected and translated stakeholder feedback (from frontline agents to leadership) into feature requirements. • Used Vercel’s v0 to prototype UI/UX and validate design direction with real users. • Created specs, defined backend/frontend work, and collaborated on architectural decisions with tech leads. • Launched an internal prompt engineering forum to accelerate prototyping and peer support. AI Chatbot Optimization & RAG Development Created 90+ LLM-based support chatbots (accessible both internally & externally) to meet an 80%+ answer satisfaction rate. • Mapped FAQs to product documentation & refined prompts for clarity and relevance. • Designed and iterated RAG pipelines to improve factual grounding and retrieval accuracy. • Identified and resolved indexing and prompt-level bugs to maintain stable, scalable chatbot performance. • Trained analysts on response validation and built QA workflows to ensure consistent testing practices. AI-First Enablement & Team Training Standardized engineering processes for AI-first development. • Created onboarding guides for technical analysts and engineers. • Mentored team members to ensure scalable, high-impact delivery in fast-paced AI environments. Keywords: LLMs, RAG, AI tools, Vercel v0, rapid prototyping, internal tooling, conversational AI, prompt engineering, QA workflows, stakeholder alignment, systems integration, product development, product owner

• Back End Developer - Inventory · Shopify2023-05-01 – 2024-05-01

  • Developed, tested, maintained and deployed software within Shopify's inventory management system. • Addressed bugs and issues in the Inventory REST and GraphQL APIs, making for a seamless experience for users.

• Front End - Setup Pod · Shopify2022-05-01 – 2023-04-01

  • Built and deployed experimental features to production within tight deadlines. • Lead a project that improved accessibility throughout the team's codebase.

• Dev Degree Intern · Shopify2021-09-01 – 2022-04-01

  Selected as one of 7 American students to participate in their work-integrated learning program. Over the course of 3 years, an accredited Computer Science degree and over 3000 hours of hands-on experience contributing to enterprise-level software will be acquired.

• Conversational Marketing Strategist · Summit Lab2018-01-01 – 2021-09-01

  • Developed web automations and chatbots to assist social media marketing teams, enhancing sales efforts through personalized interactions. Crafted compelling marketing copy for chat sequences, leveraging data insights to optimize campaigns for maximum ROI. • Automated Client Retention Management systems, creating custom automation flows and tracking services to support sales teams and inform business strategy. Produced effective marketing copy and content to drive sales for clients, utilizing data-driven insights to refine campaign approaches and maximize results.

Education

• Dominican University of CaliforniaBachelor of Science - BS, Computer Science

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