EL-CHARIS MILLS

About

As a Business Analyst at IBM, I reduced project timeline delays by 25% through comprehensive requirement elicitation and achieved a 90% stakeholder satisfaction rate. My facilitation of user acceptance testing decreased post-deployment issues by 15%, and applying project management principles increased project efficiency by 10%. At Greenville Inc., my documentation and gap analysis improved workflow efficiency by 20%, while supporting Agile principles and reducing project timeline delays by 10%. Additionally, I independently developed an eCommerce app, improving development time by 20% and user satisfaction by 25%.

Experience

• Business Analyst · IBM10-01-2022 – 02-01-2024

  • Conducted comprehensive elicitation of requirements, resulting in a 25% reduction in project timeline delays. • Gathered and documented requirements (BRD) from stakeholders, achieving a 90% satisfaction rate in clarity and completeness. • Facilitated user acceptance testing, leading to a 15% decrease in post-deployment issue resolution time. • Applied project management principles, resulting in a 10% increase in project efficiency. • Integrated requirements management practices, reducing rework by 20% and improving overall project delivery timelines.

• Project Manager/ Business Analyst Intern · GREENVILLE INC.03-01-2021 – 07-01-2022

  • Documented business requirements and user stories, achieving a 95% satisfaction rate in clarity and completeness. • Conducted gap analysis and recommended process improvements, resulting in a 20% increase in workflow efficiency. • Collaborated with Solution Delivery team to define application development needs, maintaining a backlog with 100% adherence to Agile principles. • Provided project management support, contributing to a 10% reduction in project timeline delays and ensuring successful project delivery within budget constraints.

Education

• UMass LowellBachelors, Psychology
• UMass LowellMasters -MBA, Business Administration -Business Analytics
• Bentley UniversityMasters, Accounting - Data Analytics and Information Systems

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