Emily F.

Emily F.

Versatile Leader in Talent Acquisition, HR, and Career Management

10 yrs experience · <10 hrs/week

About

I’m a dynamic and versatile professional with a proven track record in talent attraction, acquisition, and selection. With expertise across HR, customer success, digital marketing, quality assurance, learning and development, and operations management, I bring adaptability and efficiency to every role. My experience spans a decade in the BPO industry, excelling in remote management and driving organizational success. Known for my energetic approach and strong interpersonal skills, I believe in creating positive work environments and fostering strong relationships. Key Skills: Talent Management: Expert in recruiting top talent and optimizing selection processes. HR Operations: Skilled in employee relations, performance management, and policy implementation. Customer Success: Adept at building long-term relationships and driving customer satisfaction. Digital Marketing: Proficient in enhancing brand presence and boosting engagement. Quality Assurance: Experienced in implementing robust quality frameworks. Learning & Development: Passionate about designing and delivering effective training programs. Operations & Project Management: Skilled in optimizing processes, managing projects, and improving efficiency. Scrum & Lean Six Sigma: Knowledgeable in applying methodologies to drive process improvements. Logistics & Cargo Management: Expertise in managing logistics and optimizing supply chains. Let’s connect and explore how we can achieve remarkable results together!

Education

  • IU International University of Applied SciencesBachelor of International management, Business Administration and Management, General
  • Queens College11 Subjects CSEC, Social Sciences
  • ICMS InternationalDiploma in Management, Business Administration and Management, General
  • Yale UniversityIntroduction to Psychology
  • University of Southern CaliforniaCertificate in Project Management
  • City & Guilds of London Art SchoolDiploma in Supervisory and Management
  • Toronto Metropolitan UniversityCertificate in Full Stack Development, Full Stack Development

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