Erin Malcolm

About

Dedicated team member with a diverse background in aviation, education, and community outreach. With a proven track record of enhancing team engagement and client satisfaction, I have coordinated flight operations, managed library resources, and evaluated training programs. My unique ability to foster strong relationships and drive efficiency makes me an asset to any organization. Passionate about making a positive impact, and continually strive to meet and exceed organizational goals.

Experience

• Flight Dispatcher · Flyt Aviation01-01-2024

  - Coordinate and monitor flight operations to ensure safe and efficient flight routes. - Collaborate with maintenance teams to address aircraft technical issues and ensure airworthiness. - Prepare and submit required flight documentation and reports to ensure compliance with Federal Aviation Administration.

• Librarian · Counterpane Montessori School06-01-2023

  - Maintain and update library records, including inventory and circulation data using Readerware software. - Assist students with locating information using library resources, and conducting research. - Supervise and train library volunteers in operations. - Evaluate and select new materials based on community needs and interests. - Design and implement individualized and group reading instruction to improve student literacy skills.

• Training Evaluator · Eggpreneur03-01-2020 – 06-01-2021

  - Conducted over 72 hours of zoom interviews with six individual Catholic Sisters from two congregational startups to evaluate and revise Eggpreneur’s training program. - Assessed the Sisters’ preexisting knowledge about social media as well as Eggpreneur’s existing methods of impact assessment and developed strategies to accompany them as they advanced these activities. - Established social media accounts and accompanied the Sisters as they crafted online demonstrations of their personal voices and stories of impact. - Created a survey to assess Eggpreneur’s impact on its community through its outgrowers by monitoring economic impact, social impact, sustainability, and advancement towards the United Nations’ Sustainable Development Goals.

• Community Outreach Coordinator · Mercado Global05-01-2019 – 07-01-2019

  - Designed theme and concept for the yearly fundraising event. - Developed itineraries for publicly offered trips that provide insight into the work of the company’s artisans and Guatemalan culture. - Collected and analyzed data using DonorPerfect to engage donors, inform future fundraising efforts, and to create the annual report.

• Information Desk Attendant · Santa Clara University05-01-2018 – 03-01-2020

  - Handled questions and concerns from students, visitors, faculty, and administration of Santa Clara University, with a high degree of professionalism and amiability. - Coordinated the set-up and disassembly of events in campus venues.

Education

• Santa Clara UniversityBachelor's Degree, Ethnic Studies

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