Brianna Steward

About

Social Science graduate currently enrolled for a B.A. in Education, with certificates in Project Management Foundations and Social Media Marketing. I have worked in sales and retail for over 7 years, which has given me experience in managing customer satisfaction and employee efficiency. I also currently run a blog where I post a articles about niche interests, mainly within alternative communities.

Experience

• Variety Clerk · Albertsons Companies09-01-2017

  Successfully cross-trained in multiple departments, helping at multiple locations. Jobs including grocery bagging, Starbucks kiosk, bakery department, and floral department. Assisting call-in customers with inquiries and orders, effectively addressing their concerns and ensuring a positive customer experience. Proactively educated customers on promotional options, sales policies, fostering customer engagement and loyalty. Maintained a clean, organized, and visually appealing counter and sales floor, contributing to a professional environment for customers. From 09/2017-12/2022, 01/2024-Present

• Assistant Manager · Hot Topic12-01-2022 – 12-01-2023

  Manages documents, adding documents to customer records, and creating new records as required. Managing guest payments, maintaining attention to detail to ensure accuracy and compliance with financial procedures in place. Also ensured financial accuracy and accountability with end of day totals. Review store sales plan, comp sales goals, and key KPIs: UPT and ADT. Assisting with planogram changes including store map, wall, fixture, & merchandising mix.

Education

• Foothill CollegeAssociate of Arts - AA, Social Science

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