Esteban Monsalve

About

I’m a designer and researcher obsessed with improving processes and interactions between people and machines. My experience as an anthropologist serves me to connect with people of all backgrounds and propose inclusive solutions. With experience in UX design, project coordination, and system analysis, I have developed a keen ability to enhance user experiences and operational efficiencies across various industries. As founder of Reflecktor, I led a blockchain community and published a white paper on a novel cryptocurrency.

Experience

• Project Control Specialist · Vernix Partners01-01-2025 –
• UX Designer · Strive Technologies11-01-2024 –

  Designed high-fidelity wireframes to enhance user experience and ensure intuitive digital interactions. Contributed to brand identity development, maintaining consistency across all user touchpoints. Conducted in-depth competitor research to identify UX best practices and optimize user experience. Worked with software engineers and the executive team to build the first working prototype of the project.

• System Analyst · Envera Systems12-01-2023 – 05-01-2025

  Primary liaison for customer service, handling community client inquiries and needs efficiently, contributing to improved customer satisfaction and retention. Proficient in using IT software (Salesforce, Immex, Nextgen, iBoot, Fortinet, and Edgeswitch), improving operational efficiency by 18% through effective incident tracking and customer interaction management. Led a project to redesign the customer service interface, enhancing user experience and streamlining interactions for the native application, making it more intuitive and reducing need for customers to contact the IT team.

• Founder · Reflecktor08-01-2022 –

  Created a community related to all things blockchain. Published a white paper on a new crypto.

• Project Manager · MOR Coffee07-01-2023 – 12-01-2023

  Performed regular financial operations using QuickBooks Online, including reconciliations, vendor payments, and the preparation of various tax forms, ensuring compliance and accurate financial reporting. Coordinated end-to-end logistics for e-commerce orders, overseeing project timelines and deliverables to enhance operational efficiency and customer satisfaction. Implemented a new project management tool to better track order processing and delivery, improving overall project coordination.

• UX Designer · SubWire04-01-2023 – 07-01-2023

  Applied systematic approaches to project development, ensuring that all enhancements were aligned with user needs and business objectives, resulting in more efficient and effective outcomes. Leveraged analytical skills to translate user data into actionable changes, improving interface design and overall user experience, demonstrating strong problem-solving capabilities. Conducted usability testing sessions to gather feedback and iteratively improve the user interface.

• Project Coordinator · MOR Coffee07-01-2022 – 12-01-2022

  - Performed regular financial operations using QuickBooks Online, including reconciliations, vendor payments, and the preparation of various tax forms, ensuring compliance and accurate financial reporting. - Coordinated end-to-end logistics for e-commerce orders, overseeing project timelines and deliverables to enhance operational efficiency and customer satisfaction.

• Medical Interpreter · Anytime Translation05-01-2021 – 08-01-2021

  - Facilitate effective communication between healthcare providers and Spanish-speaking patients by accurately translating medical information, instructions, and patient inquiries. - Assist in ensuring compliance with patient confidentiality and ethical standards while providing culturally sensitive language support during medical consultations, procedures, and emergency situations.

Education

• Harvard University Summer SchoolComparative Literature Course, Comparative Literature
• University of FloridaBachelor's degree, Anthropology
• General AssemblyUX Design Bootcamp

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