Etienne Raffoul

Etienne Raffoul

Service Operations Leader with 18+ Years of After-Sales Excellence, Project Management & Operations Strategy

18 yrs experience · Beirut, Lebanon · <10 hrs/week

About

Experienced leader with a proven track record in managing and optimizing service center operations, driving customer satisfaction, and delivering agile project management excellence. Specializing in consumer electronics and mobile phones, I bring expertise in operational strategy, team leadership, and workflow optimization to enhance service delivery and operational efficiency. With a strong background in project management, I excel in implementing agile methodologies to streamline processes, reduce costs, and improve customer experiences. Passionate about leading high-performing teams and fostering innovation in the fast-paced consumer electronics industry. Open to opportunities where I can leverage my skills in service management, operations, and project leadership to drive growth and operational success. Let’s connect to discuss how my expertise can contribute to achieving your organizational goals.

Skills

AgileCustomer ExperienceOperations ManagementProcess ImprovementProject ManagementStrategic Planning

Education

  • ITIS DekwanehBachelor's degree, Computer/Information Technology Administration and Management
  • Bikfaya's Official SchoolLebanese bac, Secondary
  • College Des Frères Beit MeryElementary

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