Danielle Legatt

About

I am a passionate Operations & Project Manager dedicated to building high-performing teams and achieving ambitious goals through a focus on growth, efficiency, and diversity. I excel at leveraging strategic tools and the diverse talents within a team to drive tangible outcomes, such as a 25% increase in efficiency, in e-commerce and beyond. My technical skills set includes technology implementation, SaaS, customer experience (UX), supply chain optimization, operations, marketing strategy, and brand protection. My approach fosters a collaborative and innovative environment where everyone feels valued and empowered to contribute their best. I also enjoy sharing insights on industry trends with others. Beyond my Operations and Project Management expertise, I am also a registered Notary in Los Angeles County, providing reliable notarization services.

Experience

• Operations Director | Brand Protection · Misses Kisses04-01-2021 – 08-01-2024

  Drove operational excellence and brand protection at DTC e-commerce start-up, optimizing supply chain, customer experience, and processes. Fostered collaborative workplaces. Key Responsibilities: - Directed demand/supply planning, optimizing inventory and procurement ($6.5M budget). - Led cross-functional projects using Agile, Waterfall, and Scrum methodologies. - Spearheaded system integrations (Gorgias, Monday.com, GRIN, Klaviyo) for workflow efficiency. - Developed data-driven strategies for inventory and demand forecasting. - Collaborated with Marketing on promotional inventory alignment. - Conducted market/competitor analysis for product positioning. - Implemented brand protection measures and risk mitigation. - Designed operational playbooks and documentation for scalability. - Led customer service implementation readiness and multi-channel support design. - Managed global customer support (international logistics, multilingual capabilities). - Performed financial analysis for operations and supply chain budgets. - Collaborated cross-functionally on strategic initiatives. - Designed flexible CS resource pool for evolving needs. - Partnered with Marketing/Product on brand protection and counterfeit elimination. - Created strategic partnerships for operational alignment. - Managed vendor relationships and served as key stakeholder liaison. - Led financial planning and expense management. - Implemented collaboration tools and SOPs for efficiency/compliance. Notable Achievements: - Achieved 95% reduction in material waste and 30% increase in QA accuracy. - Eliminated over 250,000+ counterfeit listings via global brand protection. - Improved customer service budget efficiency by 20% by training of CX and warehouse teams. - Increased team efficiency by 30% and reduced waste by 95% using Lean Six Sigma methodologies. - Streamlined workflows with new collaboration technologies. - Established partnership with Breast Cancer Research Foundation, raising over $87,000.

• Office Services Supervisor · Cedars-Sinai07-01-2019 – 09-01-2021

  Championed operational efficiency & seamless support across 3 sites/remote teams (300+ employees) for 16 leaders in healthcare. Streamlined processes & fostered collaboration to enhance workplace productivity. Key Responsibilities: - Provided comprehensive executive support (complex calendaring, travel, event logistics) to Executive Director & Associate Directors of Health Information. - Directed 3-site/remote ops, achieving a 20% reduction in administrative processing time. - Served as key liaison for 12 teams/300+ vendors, ensuring high-quality, compliant workplace services. -Spearheaded digital transformation, safety, & onboarding improvements to boost efficiency. - Orchestrated events & training (99% on-time delivery), enhancing team effectiveness. - Contributed to strategic financial oversight for $30M department, supporting cost-optimization & vendor management. - As a Cedars Sinai ‘Trendsetter’ Board Member, actively developed impactful programs to support high-potential employee growth and foster cross-organizational collaboration. Notable Achievements: - 20% reduction in administrative processing time through optimized operational leadership. - 25% improved workflow productivity via strategic SOP development & implementation. - 99% on-time KPI delivery for coordinated cross-functional training initiatives. - Played a key role in cultivating a more engaged and collaborative workplace culture through active contributions as a Cedars Sinai ‘Trendsetter’ Board Member, focusing on initiatives for high-potential employees. - Recognized with the Cedars-Sinai "Patient Experience Excellence" award in April 2021 for exceptional service provided to patients, visitors, and staff.

• Administrative Team Leader · Cedars-Sinai06-01-2014 – 07-01-2019

  Led operations and administrative support across three sites and remote teams (300+ employees), supporting sixteen leaders in healthcare. Drove efficiency, streamlined processes, and fostered collaboration. Key Responsibilities: - Directed operational readiness, ensuring workforce scalability and achieving a 25% reduction in processing time. - Managed and mentored six administrative assistants, providing training, feedback and performance evaluations. - Developed and implemented Standard Operating Procedures boosting efficiency, compliance (15% productivity improvement). - Managed elements of a $30M department budget, partnering on cost-saving strategies. - Acted as key department liaison, streamlined communication for Executive team, customers, and staff. - Coordinated training programs (99% on-time Key Performance Indicator delivery). - Provided executive support to the Executive Director and Associate Directors (complex calendaring, travel, staff mailings, and expenses). - Supported budget maintenance, Human Resources tasks, reporting, and materials. - Improved filing and document management for enhanced efficiency and compliance. - Monitored compliance with annual reviews, competencies, safety, and orientation. - Strengthened workplace culture through recognition and engagement initiatives. - Managed project timelines and vendor relations for cost-effective services. Notable Achievements: - Improved administrative team efficiency, collaboration, and strategic Standard Operating Procedures (50%+ expense reduction, 45% productivity increase). - Increased departmental efficiency and compliance (15% via enhanced document management). - 99% on-time Key Performance Indicator delivery for training programs. - Streamlined executive workflows, ensuring high efficiency in department leaders. - Cultivated engaged and collaborative workplace culture.

• Management Assistant II · Cedars-Sinai02-01-2014 – 05-01-2014

  As a Management Assistant II, likely contributed to administrative support tasks, assisting with project coordination and vendor management.

• Resource Temporary Assistant II · Cedars-Sinai10-01-2013 – 01-01-2014

  As a Resource Temporary Assistant II, likely provided temporary administrative support, assisting with various office tasks and coordination.

• Fractional Consultant - Operations & Strategy · Danielle Legatt Consulting08-01-2024

  I leverage extensive experience to offer realistic and responsible consulting, delivering strategic insights and solutions in a range of areas including technology, SaaS, customer experience (UX), supply chain optimization, operations, marketing strategy, and brand protection. My focus is on providing feasible solutions with immediate impact and long-term scalability.I leverage extensive experience to offer realistic and responsible consulting, delivering strategic insights and solutions in a range of areas including technology, SaaS, customer experience (UX), supply chain optimization, operations, marketing strategy, and brand protection. My focus is on providing feasible solutions with immediate impact and long-term scalability.

Education

• CourseraGoogle Project Management Certificate
• University of St. ThomasBachelor of Liberal Arts, English
• Saint Michael-Albertville

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