Faith Jin

About

Currently: Focused on voice AI workflows and configuration. Previously: @Verily: Led design for an AI focused initiative using voice logs to measure depression @Google: Developed design patterns to apply ML to streamline repetitive processes; decreased resolution time by 1.5 hours

Experience

• UX Consultant · Self-Employed2023
• Interaction Designer · Verily2016 – 2023

  Lead designer for the Care Console – tool used by clinicians and health coaches to provide virtual care across several chronic conditions • Version 1→2: Reimagined product framework to enable our users to support members with hypertension, sleep apnea, depression in addition to type 2 diabetes • Sleep Apnea Beta Launch: Led design on a platform to evaluate, diagnose, and provide ongoing care for high risk patients; conducted physician training • Voice Logging: Conducted journey mapping to prototyping to diary studies for an AI focused initiative using voice logs to measure depression • Design System: Led 2 designers in the creation of Verily’s enterprise design system

• Interaction Designer · Google2014 – 2016

  Lead designer on product infrastructure for Cases – Google’s high-touch product support suite with over 60M interactions per year • Machine Learning for Closing Cases: Developed design patterns to apply ML to streamline repetitive processes; decreased resolution time by 1.5 hours • Decision Engine for YouTube: Led design to standardize refund processes reducing handle time by ~3 minutes per case (6%) and $1.3M annually • Hardware Support: Developed streamlined workflows for the Google Store, Pixel launch, and RMA processes to ensure consistent policy interpretation

Education

• ArtCenter College of DesignBachelor's Degree

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